Inside Sales Representative

Position Details

• Provide customer pricing through phone, email, and electronic quotes, ensuring prompt and accurate responses.
• Maintain proper inventory levels and turnover rates utilizing replenishment systems, optimizing supply chain efficiency.
• Cook up and coordinate delivery schedules, communicating essential delivery information to customers, ensuring timely and accurate shipments.
• Proactively address and resolve customer service issues while diligently tracking open orders to ensure customer satisfaction.
• Cultivate and nurture strong working relationships with vendors to enhance partnership and service quality.
• Perform follow-up procedures to guarantee punctual shipment of products sold, fostering customer trust.
• Manage walk-in counter, phone, and email customer inquiries, providing product guidance as needed to meet customer needs.
• Cook up and support sales efforts initiated by Outside Sales personnel, contributing to the overall sales strategy.
• Maintain the showroom and offer innovative marketing ideas to promote key products and promotions, ensuring a clean and well-stocked presentation.
• Pull orders for counter sales as needed, in a timely & efficient manner.
• Maintain seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily.
• Regularly audit the open sales reports to uphold data accuracy and operational efficiency.
• Process and dispatch samples, catalogs, and credit applications sourced from the sales leads.
• Strive for excellent customer service while delivering on commitments and promises to customers.

Qualifications

• Experience: 1+ years of prior experience in a customer service position, or related position; 3+ years of prior experience in an inside sales position, or related position.
• Education: High School Diploma/GED; Associate degree in business, sales, marketing or similar, or equivalent level of prior relevant experience.
• Additional Skills: Proficient in Microsoft Office Suite; Proficient in multitasking to efficiently manage various responsibilities; Skilled at working effectively in a collaborative environment; Effective communication skills, both spoken and written; Proficient in problem-solving, addressing challenges effectively; Ability to learn & execute company’s software, including SXE.