Inside Sales Representative

About the role

Triangle Fastener Corporation is a fast-growing wholesale distributor serving the construction industry in the US and beyond since 1977. We are seeking a full-time Inside Sales Representative to join our office in Milwaukee, WI. This position is ideal for an ambitious individual who thrives in a fast-paced, collaborative environment with supportive and knowledgeable professionals.

Responsibilities

• Provide customer pricing through phone, email, and electronic quotes with prompt and accurate responses.
• Monitor and maintain proper inventory levels and turnover rates using replenishment systems to optimize supply chain efficiency.
• Coordinate delivery schedules and communicate essential delivery information to customers to ensure timely and accurate shipments.
• Proactively address and resolve customer service issues while tracking open orders to ensure customer satisfaction.
• Cultivate and nurture strong working relationships with vendors to enhance partnership and service quality.
• Perform follow-up procedures to guarantee punctual shipment of products sold, fostering customer trust.
• Manage walk-in counter, phone, and email customer inquiries, providing product guidance as needed.
• Coordinate and support sales efforts initiated by Outside Sales personnel, contributing to the overall sales strategy.
• Maintain the showroom and offer innovative marketing ideas to promote key products and promotions.
• Pull orders for counter sales in a timely and efficient manner.
• Maintain seamless communication with Branch Operations Manager, sales teams, and warehouse personnel daily.
• Regularly audit open sales reports to uphold data accuracy and operational efficiency.
• Process and dispatch samples, catalogs, and credit applications sourced from sales leads.
• Strive for excellent customer service while delivering on commitments and promises to customers.

Qualifications

• At least 21 years of age with a valid driver’s license and satisfactory motor vehicle report.
• 1+ years of prior experience in a customer service position, or related position.
• 3+ years of prior experience in an inside sales position, or related position.
• High School Diploma/GED; Associate degree in business, sales, marketing or similar, or equivalent level of prior relevant experience.

Skills

• Proficient in Microsoft Office Suite.
• Proficient in multitasking to efficiently manage various responsibilities.
• Skilled at working effectively in a collaborative environment.
• Effective communication skills, both spoken and written.
• Proficient in problem-solving and addressing challenges effectively.
• Ability to learn and execute company software, including SXE.

Benefits

• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance.
• Paid vacation days, paid personal days, and immediate eligibility for Paid Holidays.
• Company-funded disability and life insurance.
• Consistent employer contribution to 401k.