Inside Sales Representative

About the role

The Inside Sales Representative will serve as the first point of contact for walk-in, phone, and email-based customer inquiries, supporting both individual customers and the Outside Sales team.

Responsibilities

• Provide timely and accurate customer quotes via phone, email, and in-person inquiries
• Handle walk-in sales and guide customers through product selections
• Enter and process orders with precision and speed
• Collaborate with warehouse and inventory teams to ensure stock levels meet demand
• Cook up delivery schedules and provide updates to customers
• Support the Outside Sales team by managing backend processes and customer follow-ups
• Maintain a clean and professional showroom and promote featured products
• Address and resolve customer issues proactively and professionally
• Prepare and send product samples, catalogs, and credit applications
• Review open sales reports and ensure data integrity
• Pull counter orders as needed to ensure timely customer service
• Work closely with the Branch Operations Manager and sales staff daily

Requirements

• 1+ year in customer service or related position
• 3+ years in inside sales or similar position
• High School Diploma or GED
• Associate’s degree in business, sales, or related field

Skills & Abilities

• Proficient in Microsoft Office Suite
• Strong multitasking and time management skills
• Excellent communication skills, written and verbal
• A collaborative mindset with strong problem-solving abilities
• Ability to learn and operate company software, including CSD

Benefits

• Medical, Dental, and Vision Insurance
• Safe Harbor 401(k) with automatic employer contributions
• Company-paid short-term disability and life insurance
• Paid holidays starting Day 1
• Professional development through training and industry events

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs.

Qualifications

Our ideal candidate is a customer-first professional with a passion for providing solutions and support. They must have a collaborative, supportive work environment with industry-leading benefits, including:

• Medical, Dental, and Vision Insurance
• Safe Harbor 401(k) with automatic employer contributions
• Company-paid short-term disability and life insurance
• Paid holidays starting Day 1
• Professional development through training and industry events

Skills

• Proficient in Microsoft Office Suite
• Strong multitasking and time management skills
• Excellent communication skills, written and verbal
• A collaborative mindset with strong problem-solving abilities
• Ability to learn and operate company software, including CSD

Benefits

• Medical, Dental, and Vision Insurance
• Safe Harbor 401(k) with automatic employer contributions
• Company-paid short-term disability and life insurance
• Paid holidays starting Day 1
• Professional development through training and industry events

Values

• Triangle Fastener Corporation is an Equal Opportunity Employer
• Triangle Fastener Corporation's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.