Inside Sales Representative

What You Will Do

Inside Sales Representatives support Outside Sales and customers by managing the end-to-end quote and order process. This role serves as a primary contact for inbound customer requests, ensures accurate and timely order execution, and strengthens customer relationships.

Key Responsibilities

• Receive and process requests directly from customers and outside sales (via phone, email or online) for price quotations, product availability, and orders
• Prepare quotes, confirm customer needs, and enter orders accurately and on time
• Schedule orders and coordinate delivery logistics to meet customer and project needs
• Identify and generate add-on sales opportunities
• Sell and service customers, providing pricing and product application information
• Meet and exceed top and bottom-line sales and gross profit goals both individually and as a cohesive sales team
• Provide pricing, promotions, and product information as requested
• Sources materials that NEFCO does not keep in stock through interaction with the purchasing team
• Cook with internal teams to resolve issues and ensure smooth order fulfillment
• Maintain proficiency in NEFCO product catalogs, Eclipse, and Microsoft Office Suite
• Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed

PAY RANGE

$28–$38 per hour, based on experience, with eligibility for a monthly performance-based bonus

Benefits

• Paid Time Off (PTO)
• Eight (8) holidays off – PAID!
• Medical, dental, and vision insurance
• Health Savings Account and 401(k) with employer match
• Company-paid life and short-term disability insurance
• Paid Parental Leave Options
• Voluntary Life Insurance options
• Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
• Continued professional development opportunities
• Bonus programs

Physical Requirements

• This is a primarily sedentary role requiring extended periods of sitting and computer use
• Occasional standing, walking, bending, and lifting may be required
• Must be able to communicate effectively in a standard office and customer-facing environment
• Must be able to perform the essential functions of this job with or without reasonable accommodation