Inside Sales Representative

Essential Duties and Responsibilities

• Responds to customer sales inquiries by telephone, email, or chat to provide problem resolution
• Resolves complex or unusual requests and problems for a portfolio of customers in a tactful and expeditious manner
• Quotes standard products within Company’s product mix for current customers
• Enters orders within ERP system and processes all additional paperwork required
• Provides updates to other internal teams on customer needs and concerns to achieve sales team’s goals. Attends all necessary calls and meetings to ensure customer satisfaction
• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers

Education and/or experience

• 2+ years of experience in a customer service role
• Associates degree or equivalent combination of experience and product knowledge
• Proficiency in Microsoft Office Suite
• Experience using CRM systems a plus
• Bilingual speaking with Spanish preferred

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Mental and Physical Requirements

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Regularly required to sit and use hands to finger, handle, or feel
• Occasionally lift and/or move up to 10 pounds

Work Environment

• The noise level in the work environment is usually moderate