Inside Sales Representative

About the role

SUNPAN is a fast-growing global furniture brand specializing in high-quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers worldwide to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space.

We are seeking a high-energy, ambitious Inside Sales Representative to join our fast-paced North American sales team. In this pivotal role, you will expand our market footprint by building meaningful relationships with B2B trade clients, driving recurring revenue, and supporting high-profile showroom and trade show operations. Working alongside executive sales leadership, you will combine product expertise, sharp commercial instincts, and top-tier customer experience to convert opportunities into lasting partnerships.

Responsibilities

• Sales Strategy & Territory Account Management
  • Drive Revenue: Consistently hit and exceed monthly sales targets through proactive account outreach, account management, and strategic upselling across new and existing assigned customers in U.S. territories.
  • Lead Conversion: Systematically follow up on trade show and marketing leads, maintaining a clear benchmark target of converting at least 20% of qualified leads into orders.
  • Territory Expansion: Identify and nurture prospective accounts through phone, email, and targeted outreach, occasionally conducting strategic in-person visits with sales leadership approval.
  • Strategic Alignment: Partner closely with Senior Sales Leadership to align on quarterly revenue targets, product launches, and high-value client opportunities.
• World-Class Client Experience & Showroom Execution
  • End-to-End Service: Serve as a trusted advisor to interior designers, retailers, and commercial buyers, delivering rapid, solution-oriented service across email, phone, and in-person touchpoints.
  • Showroom Sales & Guidance: Welcome trade clients into our showroom, providing curated product tours, design guidance, and seamless order processing.
  • Daily Responsiveness: Maintain exceptional responsiveness, resolving client inquiries, order statuses, and delivery solutions promptly by the end of each business day.
• Trade Shows, Events & Analytical Performance
  • Event Execution: Represent the brand at up to 5 major U.S. trade shows annually, acting as a key brand ambassador to engage prospective buyers and close on-site orders.
  • Reporting & Insights: Deliver detailed post-event reports summarizing lead sources, order volume, and conversion metrics. Prepare monthly performance updates tracking promotional campaigns and sales funnel progress.
• Operational Excellence & Process Improvement
  • Streamlined Operations: Continually identify ways to refine order processing workflows, reducing turnaround times, and elevating the overall customer journey.
  • Professional Standards: Uphold the highest level of ethics, product mastery, and professional integrity in every vendor, client, and team interaction.

Requirements

• Industry Experience: 1-3 years of hands-on sales experience, ideally within B2B home furnishings, interior design, or commercial trade sales.
• Aesthetic & Trend Savvy: A sharp eye for design, modern furniture trends, and high-end interiors to effectively consult with professional buyers and designers.
• Commercial Drive: Results-oriented mindset with a proven track record of managing pipelines, handling objections, and achieving sales targets.
• Communication & Presence: Polished, articulate, and professional verbal/written communication skills with strong telephone and email etiquette.
• Organization & Agility: Exceptional time-management skills; capable of prioritizing high-volume tasks accurately in a fast-moving wholesale environment.
• Technical Proficiency: Fluent in Microsoft Office Suite (Excel, Word, Outlook). Hands-on experience with SAP or major enterprise ERP systems is a strong asset.

Benefits

• Generous Paid Time Off – Vacation & sick days
• Comprehensive Health Benefits
• Exclusive Employee Discounts – Save on products you love
• Team Building & Social Events – Because we believe in growing together