Inside Sales Representative

About the role

Stark Exterminators is looking to hire a full‑time Inside Sales Representative to sell additional services to existing and former customers by phone. The role also provides administrative support to service centers by answering phones, scheduling services, and managing payment data. Exceptional customer service is required, and the position must meet daily call volume standards.

Responsibilities

• Sell additional services to existing and former customers by phone.
• Provide administrative support to service centers: answering phones, scheduling services, managing payment data.
• Meet daily call volume standards.
• Partner with Outside Sales by generating leads and appointments through telephone conversations.
• Work lead‑generating programs created by the corporate Inside Sales Department.
• Document interactions and call activity with each customer in the CRM system.
• Answer inbound calls for scheduling, billing, or problem resolution (administrative support).
• Show off skills to influence customers, introduce and educate them on services that best benefit their needs, and enroll them in those services.
• Receive coaching and support from regional training managers.

Requirements

• Compliance with Drug‑free Workplace Policy.
• Able to pass a pre‑employment background check upon offer of employment.
• Ability to pass and maintain any state regulatory agency required licensing/certification exams.
• Able to pass internal technical exams.
• High school diploma or equivalent.
• Able to work a 40‑hour (minimum) work week.

Qualifications

• Previous customer service experience preferred.

Skills

• Excellent telephone skills.
• Basic computer skills.
• Data entry skills for CRM documentation.
• Ability to influence and educate customers.
• Ability to generate leads and appointments.
• Ability to partner with Outside Sales.
• Ability to support the administrative team (answer inbound calls for scheduling, billing, or problem resolution).

Benefits

• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental and vision insurance
• High deductible HSA
• Telemedicine
• Disability insurance
• Cancer insurance
• Accident insurance
• Health & wellness suite (company‑paid) + additional optional life insurance

Pay

Hourly rate plus