Inside Sales Representative

Duties and responsibilities

• Build rapport with current & new customers, providing product advice & technical support, preparing quotations and sales orders
• Closes accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information into the SSAB databases
• Maintains and improves quality results by following company standards, recommending improved processes, communicating, troubleshooting and tracking problems
• Develops quotations in accordance with Company Policy and based on identified sales strategy and information collected from customer or partners as assigned
• Remains knowledgeable and up to date on changes, new products and developments in SSAB and the industries in which we support
• Works closely with Operations, CAD, Shipping, Sales (outside), Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of weekly/monthly reports
• Suggests related and new items (value added & complimentary products), explains technical features, and complies with the Company’s Ethical Policy
• Contributes to team effort by accomplishing related results as needed
• Source new sales opportunities through inbound lead follow-up and emails

Qualifications

• Required Education & Experience:
  • High School Diploma or equivalent
  • 2 - 4+ years of experience performing sales (inside or outside)
• Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized
• Excellent computer proficiency (MS Office – Word, Excel, PowerPoint and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive
• Current/active driver’s license

• Preferred Education & Experience:
  • Bachelor’s Degree in a technical or business discipline from an accredited College or University, or an equivalent combination of education & experience
  • 5 - 8+ years of experience performing sales (inside or outside)
  • Knowledge of CAD and ability to read detailed drawings
  • Experience in the steel industry

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, provincial and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.