Inside Sales Representative

For over 45 years, we’ve proudly served our community with trusted residential HVAC, plumbing, and electrical solutions. As we continue to grow, we’re looking for a driven and personable Inside Sales Representative to join our team.

Compensation & Benefits

• Competitive wage: $100K–$150K+ ($25.00 per hour + Commission)
• Coverage of medical premiums, plus full dental, vision, and life insurance
• Company-matched 401K
• Paid holidays and accrued paid time off
• Set weekly schedule (Monday–Friday, 10:00 am–6:30 pm)
• All company technology provided: cell phone, tablet, and laptop
• Ongoing training to support technical and professional growth

About the role

• Call warm leads daily — unsold repair and replacement estimates are your goldmine
• Close deals over the phone with confidence, empathy, and urgency
• Build trust by overcoming objections and offering flexible financing options
• Serve as the go-to resource for techs and outside sales reps to help close sales
• Follow up via phone, text, email — whatever it takes to reconnect
• Make happy calls to ensure customer satisfaction and service quality
• Track all activity in ServiceTitan CRM and keep follow-ups organized
• Make 65+ calls per day

What Winning Looks Like

• 2–2.5 closed deals per week
• $150K in monthly closed sales
• All unsold leads contacted within 24 hours
• Multiple contact attempts across multiple days and platforms
• A growing pipeline and stronger relationships every single day

Traits We Love

• Strong emotional intelligence, especially when customers are frustrated
• Customer-first mindset: you love helping people and making things right
• Grit: the persistence to turn “no” into “not yet,” then a “not yet” into a “yes, let’s do business”
• Bias for action: you don’t wait to be told; you go make it happen
• Servant-leader attitude: you’re here to help people, not just sell
• High energy — driven to seek continuous improvement and help build a culture of accountability
• Teammate — you enjoy working in small teams, building relationships, and supporting others
• Entrepreneurial — self-starter who can identify and implement initiatives aligned with company strategy
• Results-oriented — links decisions to overall business objectives
• Affable & collaborative — embraces and supports a collaborative style that goes beyond relationship building
• Communicative — exceptional written and verbal skills to present information to diverse audiences

Tools + Support

• Warm leads only — no cold calling
• Support from CSR team for live transfers
• ServiceTitan CRM to manage all activity
• Daily activity checklist and follow-up playbook
• Ongoing training and support from a growing national team

Requirements

• At least 2 years of inside sales experience with a demonstrated history of high closing rates
• Experience with financing plans and the ability to clearly present options
• Comfortable making dozens of calls per day and bouncing back from rejection
• Familiar with CRMs (previous experience using ServiceTitan highly preferred)
• Natural relationship-builder with strong communication and problem-solving skills
• Detail-oriented, organized, and self-motivated