Inside Sales Representative

About the role

The Quality Assessments Division at Smithers is seeking a full-time Inside Sales Representative to join their dynamic team. This role involves generating sales of SQA services by converting inbound leads and actively prospecting outbound opportunities.

Responsibilities

• Utilize the Sales process for any SQA wins from the initial point of client contact through to the start of delivery of work.
• Sales duties include, but are not limited to:
• Timely follow-up on websites, phone, and referral inquiries.
• Identify target buyer personas and initiate contact through telephone sales, direct email, and social networking.
• Consistently and accurately enter all lead/prospect contact information into required sales application forms and opportunity management systems.
• Meet daily and weekly activity metrics in support of lead generation and conversion-to-win goals.
• Accurately coordinate any client information to support Operations-provided quotations for services and relay any specific SQA client requirements to Operations team members (e.g., requested auditor, desired dates, and other conditions for service needs).
• Ensure efficient attainment of a consistent high volume of leads without sacrificing those close to wins and confirmation of delivery dates.
• Ensure discipline in utilizing internal systems for timely and visible pipelines.
• Frequent communication through all available mediums, including phone, email, and in-person (as required).
• Develop and utilize available B2B tools and marketing campaign techniques, and possess the competencies to develop additional techniques and processes.
• Build and maintain relationships through referrals of leads, including consultants, auditors, or other interested parties, to ensure both longstanding and new relationships for service offerings are achieved.

Requirements

• Bachelor’s degree from a four-year college or technical school (preferably with a concentration in Sales or Marketing), or equivalent relevant experience.
• Minimum of three (3) years of customer sales service experience, including a combination of direct service sales, cold calling, and B2B sales utilizing tools such as LinkedIn, ZoomInfo, etc.
• Proficiency with CRM platforms (such as Salesforce, Infor CRM, and Microsoft Dynamics).
• Proficiency with Microsoft Outlook.

Preferred Qualifications

• Experience in marketing or sales campaign strategy and execution.
• Proven track record in managing larger-scale B2B transactions (>$100K in first-year revenue).

Benefits

Variable salary commensurate with experience and qualifications
Medical, dental, and vision benefit plan
401(k) retirement savings plan
Life insurance and AD&D
Short-term and long-term disability coverage
Wellness Program
Employee Assistance Program (EAP)
Business Operation System (BOS) – SQA Audit Management Platform
Training and development support
Hybrid work schedule