Inside Sales Representative

About the role

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies.

Responsibilities

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required
• Updates and maintains database

Requirements

• 2+ years of proven sales and/or customer service experience
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
• Excellent people skills. Interacts effectively and works productively with a wide range of people
• Organized and detail-oriented
• Fast learner with the ability to grasp new concepts
• Persuasive, amiable, self-motived, and goal oriented
• Excellent written and oral communication skills
• MS Office (i.e. Word, Excel) savvy
• Must be able to type 40 WPM

Benefits

• Medical, dental, and vision insurance
• Vacation, sick leave, and holiday pay
• Floating holiday
• Life insurance
• Tuition reimbursement
• 401(k) with Company match
• Opportunity for career advancement