Inside Sales Representative

About the role

The Inside Sales Representative supports internal sales operations and strategic account growth. The role manages key commercial activities including forecasting, pricing, product analysis, inventory optimization, and CRM data accuracy. It also drives revenue through proactive customer engagement, lead generation, opportunity qualification, account development, and sales execution.

Responsibilities

• Support achievement of monthly, quarterly, and annual sales targets across assigned accounts, territories, and product lines.
• Manage all internal administrative sales activities related to assigned key accounts and territories.
• Assist Regional Sales Manager (RSM) to sell assigned product lines to targeted customers with the objective of maximizing sales volume, optimizing product mix, and increasing profit margins.
• Cook shipment activities, customer priorities, and expedite requests in collaboration with Customer Service Representatives to ensure timely execution.
• Maintain accurate customer accounts, contacts, opportunities, and project information within the Customer Relationship Management (CRM) platform and ERP.
• Analyze sales data, pipeline activity, and market trends to provide detailed SKU-level and product sub-category forecasts that support the Sales & Operations Planning (S&OP) process.
• Evaluate and interpret customer requirements, including Requests for Quotes (RFQs), competitor Bill of Materials (BOMs), project plans, and technical specifications.
• Negotiate pricing and prepare competitive pricing proposals and quotations using the CRM system.
• Determine optimal bill of materials, competitive pricing structures, and cost-effective inventory and shipping strategies for customer negotiations.
• Recommend reorder quantities based on historical sales trends, inventory levels, and forward-looking pipeline analysis.
• Provide technical product guidance and support to customers and internal stakeholders.
• Manage small- to medium-scale projects as needed, ensuring timelines and customer requirements are met.

Requirements

• 5-7 years’ experience in a related internal sales or customer service role.
• Bachelor’s Degree preferred.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerBi).
• Knowledge of CRM Management (Microsoft Dynamics) preferred.
• Knowledge of ERP systems (Microsoft Dynamics 365) preferred.

Qualifications

• Exhibit Company Core Values of Consideration, Cooperation, Communication, Accountability and Innovation.
• Exceptional customer service and interpersonal skills; able to build and maintain rapport and work effectively cross-functionally and with external customers (e.g., clients/customers, vendors).
• Strong problem-solving and critical-analysis ability; able to make effective decisions and execute an appropriate course of action that exceeds customer expectations while supporting business objectives.
• Excellent attention to detail; time management, project management, and organizational skills; able to perform a wide variety of tasks and multi-task efficiently.
• Selling abilities to position Rollease Acmeda into preferred position in market and customer activity.
• Excellent communication and listening skills are required for this position, including the ability to positively engage potential customers at any level in their organization in conversation in person and via phone and/or computer.
• Motivated self-starter with a strong work ethic, a positive attitude, and professional demeanor.
• Sense of urgency and commitment to customer needs that is focused on solutions.
• Consistently exhibit company core values of Consideration, Cooperation, Communication, Accountability, and Innovation.

Skills

• Customer Service
• Problem Solving
• Attention to Detail
• Sales
• Communication
• Project Management

Benefits

• Paid Holidays
• Business Casual Dress Code
• Paid Time Off
• Medical, Dental, and Vision Benefits
• Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance Program
• Voluntary benefits including Long Term Disability and Pet Insurance
• 401K with Employer Matching Dollars
• Wellness Reimbursement Program
• Tuition Assistance Program
• Global company with offices in the US, AU, and EU
• Ability to work in a growing company where your talents and skills can have a positive impact
• Company social events throughout the year and monthly lunches!
• Virtual library collection to support your development and inspire new ideas

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, Monday through Friday, 8:00 AM to 5:00 PM.