Inside Sales Representative

About the role

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

Responsibilities

• Make outbound sales calls to assigned territory.
• Answer inbound dealer queue telephone calls promptly and professionally.
• Meet or exceed outbound call requirements.
• Create and maintain reporting to help maintain and build sales in assigned territory.
• Respond promptly and professionally to all email/task requests.
• Secure and enter orders through phone/fax/email.
• Sell new styles, fill-ins and closeouts, and present promotional offers. Provide callers with accurate information and/or refer their requests to the appropriate department or responsible person.
• Acquire and maintain a working knowledge of product lines.
• Suggest alternate product selections and upgrades as needed.
• Maintain and exceed set dollar sales goal set in place for assigned territory.
• Work with outside sales team to maintain and build assigned territory.
• Send appropriate printed information or follow-up within 24-hours of customer request.
• Document and communicate with management complaints regarding products.
• Work with internal partners to ensure customer expectations are met.

Qualifications

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
• One to two years of sales experience.
• One to two years of call center experience.
• Knowledge of online shopping and general e-commerce user experience.
• Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web-based service and/or e-commerce tools.
• Strong oral and written communication and telephone skills.
• Good listening skills.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast-paced environment.
• Ability to work a flexible schedule, including nights and weekends as needed.
• Bi-lingual in Spanish is a plus but not required.