Inside Sales Representative

How You Will Make An Impact

• Assists RTE outside sales personnel and external customers with quotes.
• Processes all requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity.
• Researches previous build data including actual material, labor, work interruption reports and customer feedback in the creation of quotations.
• Investigates options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote.
• Utilizes the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities.
• Aids the sales department with technical inquiries to facilitate an accurate design for our customers.
• Communicates directly with customers when required to clarify specifications or explain exceptions to their request.
• Creates a complete bill of material including documented labor hours that ensures an accurate total estimated cost for the job.
• Builds working relationships with Purchasing and Engineering and involves them as appropriate to ensure a smooth flow of information on all bills of material.
• Completes quotes in a timely manner, continually updating the system and the sales representative if delays are anticipated.
• Becomes adept with the computer systems to utilize the appropriate quoting tools and methods to complete quotes in a timely and accurate manner.
• Responds to phone, e-mail and walk-in inquiries for quotes, orders, delivery dates, order status, chassis availability and order changes.
• Provides feedback and new ideas for improving the efficiency and effectiveness of the department.

Required Credentials

• Minimum of five (5) years of customer service or sales experience in a manufacturing environment.
• Experience in truck equipment, OEM automotive or similar industry - preferred.
• Strong communication skills, both verbal and written.
• Computer skills in Word, Outlook, and Excel.
• Manufacturing industry or background experience preferred.