Inside Sales Representative

What You Will Do

• Provide superior customer service to all internal and external customers.
• Receive and process customer orders and changes.
• Communicate customer requirements and respond to customer inquiries.
• Provide pricing and information on finished products.
• Partner with Sales Team to address customer issues/complaints.
• Aid Manufacturing to schedule production and shipments.
• Research and contact potential new customers.
• Enter data and orders into computer system.
• Follow up on leads from potential new customers and pass information on to the Sales team.
• Answer potential customers’ questions and send additional information via email.
• Keep up with product and service information and updates.
• Create and maintain a database of current and potential customers.
• Upsell products and services, close sales and achieve sales targets.

What We Are Looking For

• Minimum of 2+ years of proven customer service/sales support experience
• Plastics experience preferred, but not required. Must be willing to learn.
• Ability to manage multiple priorities in a high call/email volume setting
• Strong verbal and written communications skills with attention to detail
• Strong customer orientation and math skills
• HS Diploma or equivalent
• Demonstrated proficiency in computer applications, including email and MS Office

What We Offer

• A comprehensive package including a competitive annual salary and quarterly gainsharing bonus opportunity, and annual performance bonus
• A full benefits package including four medical plan offerings, an extensive network of providers through United Health Care, a prescription drug plan, dental plan, vision coverage, health and dependent care FSA’s, company paid life insurance, supplemental life for employee/spouse/dependents, company paid short and long-term disability programs, an educational assistance plan, dependent scholarship program and employee assistance program
• 11 Paid Company Holidays, paid vacation time and paid personal time
• A 401(k) Retirement Savings Plan with 4% Company match
• And more!