Inside Sales Representative

About the role

This is an opportunity in the sales group to manage titanium supply for significant contracts. Communicate with customers, sub-contractors, account managers, Q.A., inventory/production planners, and mill operations. Strong interpersonal skills, computer proficiency, attention to detail, and strong math skills are required.

Responsibilities

• Manage customer demand: convert customer-supplied forecast into a usable Excel format (pivot tables, graphs), analyze data, identify and scrutinize significant variances, and rectify variance concerns with customer & applicable TIMET team members.
• Convert forecasted demand into SAP scheduling contracts.
• Review SAP inventory & replenishment scenarios to assure support of customer demand.
• Problem solve and expedite mill replenishment to address potential shortfalls.
• Act as primary liaison between customer and TIMET team members (Sales, Q.A., Inventory & Production Planning).
• Scrutinize and reconcile customers’ supplier scorecard.
• Coordinate/order management for participating sub-contractors.
• Expedient processing of customer purchase orders/releases.
• Expedite critical customer orders and mill replenishment.
• Initiate customer offers for deviated material.
• Understand how the customer’s quality requirements relate to TIMET’s capabilities.
• Maintain face-to-face customer contact to ensure details of contract are fulfilled.

Qualifications

• Analyzes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Knows customers and can describe their expectations; manages customer expectations; meets all expectations of both internal and external customers; gains customers’ trust and respect; actively seeks customers’ feedback on quality of service.
• Quickly solves customer problems.
• Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Education and Experience

• Bachelor’s degree in Supply Chain Management or a related field preferred; equivalent years of experience will be considered.
• Prior experience in supply chain management, preferably in a metals manufacturing environment.
• Experience with administration and/or management of contracts which incorporates forecasting and performance metric analysis.
• Experience managing projects that address schedule, resource planning, identification and problem resolution while maintaining a hands-on approach.