Inside Sales Representative

About the role

The Inside Sales Representative is responsible for proactive telephone and email sales and marketing efforts aimed at increasing profitable sales. The role involves establishing and maintaining customer relationships, processing quotes and orders, developing product and application knowledge, and prospecting for organic growth within the existing customer base.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
• Assist outside sales personnel by processing priority transactions.
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business with new and existing customers.
• Prospect for new accounts within a specified geographical territory.
• Manage a defined customer base and establish and maintain customer relationships.
• Learn and evaluate customer operations to identify objectives, requirements, and preferences.
• Close orders and resolve customer issues promptly using root‑cause analysis.
• Process product quotations/proposals and provide continuous follow‑up throughout the purchasing cycle.
• Gather and report information to management regarding competitors, pricing, products, and market trends.
• Participate in product meetings, seminars, and training to enhance personal and product knowledge.
• Pursue product applications using personal knowledge, internal specialists, vendor representatives, and other resources.
• Perform additional branch functions as needed, including counter sales, order preparation, receiving, stocking, staging, shipping, and equipment maintenance.
• Other duties as assigned.

Qualifications

• 2+ years of customer service, sales, or electrical distribution experience.
• High School diploma or GED required.

Knowledge, Skills & Abilities

• Ability to handle basic/intermediate issues and problems.
• Basic/intermediate product and application knowledge.
• Positive, friendly, and helpful attitude toward customers.
• Customer‑oriented with excellent communication, presentation, organization, and problem‑solving skills.
• Ability to prioritize and manage multiple tasks and deadlines.
• Excellent negotiation, interpersonal, and influencing skills.
• Highly self‑motivated.
• Familiarity with Microsoft Office, relevant ERP systems, and CRM tools.
• Willingness to work overtime as needed.

Physical Demands

• Sit: Must be able to remain in a stationary position – Constantly (at least 51%).
• Walk: Must be able to move about inside/outside the office – Frequently (21%–50%).
• Use hands: Operate a computer and office machinery – Constantly (at least 51%).
• Stoop/kneel/crouch: Must be able to crouch to stock shelves or handle boxes – Occasionally (up to 20%).
• Climb/balance: Must be able to ascend/descend ladders, forklifts, pallet jacks, etc. – Occasionally (up to 20%).
• Talk/hear: Must be able to communicate effectively with coworkers and clients – Occasionally (up to 20%).
• Weight handling: Up to 10 lb – Frequently (21%–50%); up to 25 lb – Frequently (21%–50%); up to 50 lb – Occasionally (up to 20%).
• Working environment: Exposure to high noise levels, heat, cold, and potentially dangerous equipment – Occasionally (up to 20%).
• Travel: Occasional travel to off‑site locations – Occasionally (up to 20%).

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short‑Term and Long‑Term Disability Insurance
• 401(k) with employer match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition reimbursement
• Health & wellness programs
• Flexible Spending Accounts
• HSA accounts
• Commuter transit benefits
• Additional optional insurance (pet, legal assistance, critical illness, home and auto, etc.)
• Employee discount programs
• Professional training & development programs
• Career advancement opportunities – promotion from within