Inside Sales Representative

About the role

The Inside Sales Representative is responsible for managing the inside sales process and driving outstanding, proactive customer service for an assigned group of accounts. The role answers customer questions concerning orders, products and Pennex services, accurately provides price and delivery information, and utilizes organizational processes and systems with strong attention to detail. This position serves as the primary point of customer contact within the organization.

Responsibilities

• Manage relationship through constant proactive customer contact; serve as primary contact for all communication on orders, pricing, delivery, status and assist with credit issues.
• Utilize and direct company resources (quality, operations and logistics) to assure successful customer partnerships.
• Act as backup to commercial or automotive counterpart when necessary.
• Engage in problem-solving with customers and internal Pennex resources when issues arise.
• Provide prompt, detailed and actionable information related to all phases of customer service.
• Maintain up-to-date, accurate customer records including orders, acknowledgements, contacts, reports, Epics entries, and Microsoft Dynamics; prior SAP experience is a plus.
• Enter customer orders into system to meet customer requirement dates and ensure accuracy; consult with operations on extrusion and delivery dates; print and send customer acknowledgements.
• Contact customers regarding discrepancies with initial orders and communicate potential issues or on-time delivery and status.
• Coordinate with Materials Manager, Inside Sales Manager, Extrusion Manager, Scheduler/Planner, Fabrication Manager and Shipping Supervisor on customer orders and shipment plans.
• Check order status for customers to ensure on-time delivery; proactively communicate issues and delays for resolution.
• Monitor and track orders via the open order report and escalate discrepancies.
• Attend relevant plant meetings including S&OP, Customer Complaint Notification meetings, and shipping touch points.
• Handle conversations with customers regarding complaints; initiate CCN process and enter complaints into the PQM system; forward complaint information to Quality Manager, Inside Sales Manager, or Technical Manager.
• Check inventory weekly against open orders.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or equivalent
• Bachelor’s degree preferred

Experience

• 3 to 5 years of related experience in manufacturing automotive or commercial/business-to-business sales/account management

Required Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Leverages AI tools to optimize workflows and drive daily productivity
• Must be able to pass pre-employment physical and drug screen
• Must be eligible to work in the United States; visa sponsorships are not available
• Regular attendance required

Benefits

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with matching contribution
• Generous allotment of paid vacation and paid holidays
• Competitive wages plus performance-based bonus opportunities
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Opportunity for career growth and advancement
• Daily pay available

Pay

Salary range: $45,000 – $55,000 per year