Inside Sales Representative

About Us

We are Newark, an Avnet Company, part of Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we help you access the products and services you need 24/7. With over 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component needed to build the technology of tomorrow. Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers and our CPC business in the UK. Since 2016, we have been part of Avnet, allowing us to support customers at every stage of the product life cycle with a unique distribution model, end-to-end delivery expertise, and product design.

About the Role

Combines inside sales, customer service, and technical/systems knowledge to sell products, services, and solutions to new and existing customers through inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Develops and manages trusted relationships with assigned customers, promoting company solutions to drive increased market share, sales, and margin while maximizing value for the company. Consistently delivers revenue or profit to meet financial sales metrics.

Responsibilities

• Delivers solutions and identifies new opportunities to ensure a positive customer experience using independent judgment and sales methodology.
• Initiates and answers sales inquiries from prospective and existing customers to promote product offerings, services, and capabilities.
• Responds promptly and accurately to customer information requests.
• Monitors and follows up on sales activities to meet or exceed customer requirements from initial contact to order fulfillment.
• Maintains and expands sales with existing accounts through high-level customer service and knowledge (e.g., Distribution Total Available Market (DTAM), pipeline projects, critical start dates).
• Proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales, and suppliers in a team environment.
• Communicates effectively with customers regarding current product information, pricing, quotes, and final solutions.
• Coordinates customer requirements for inventories, delivery lead times, and unit prices.
• Performs other duties as assigned.

Requirements

• Minimum of two years of related experience.
• High School Diploma or equivalent.
• Thorough knowledge of solutions or assigned products within a specific brand.
• Ability to identify new qualified customers for inclusion in Avnet’s portfolio of smaller and less complex accounts.
• Occasional travel to customer sites or training, including overnight travel, may be required.
• Intermediate knowledge of systems such as SAP, ERP, and order management.
• Working knowledge of Excel (problem-solving, formulas, analysis, data formatting, and manipulation).
• Working knowledge of QuoteFX, SupplierWin, PowerPoint, and WebEx.

Job Level Specifications

• Acquired working knowledge of the organization, job practices, and procedures to perform proficiently.
• Performs semi-routine functions and recognizes the need for occasional alternative solutions.
• Works independently with minimal supervision, establishing priorities and managing time effectively.
• Collaboration with other departments or customers/teams may be required.
• Frequently responds to internal or external requests.
• Decisions may impact the department; errors may result in loss of time, resources, or customer satisfaction.

Benefits

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources (Wellness, Leadership Development, Mentorship Programs)

Benefits listed above may vary depending on the nature of your employment with Avnet.