Inside Sales Representative
About the Role
New Castle Building Products (NCBP) is a privately owned full-service building material distributor based in White Plains, NY. We operate with seven core values: Caring, Urgency, Teamwork, Honesty, Accountability, Flexibility, and Passion. Our 20+ locations from Massachusetts to Baltimore uphold these values as their driving force. We seek team members who embody and share these values with colleagues and customers while helping develop the next generation of knowledgeable professionals in the commercial and residential roofing industry.
Our Hicksville location is seeking an Inside Sales Representative to handle customer interactions, support the outside sales team, and manage orders in a fast-paced environment.
Responsibilities
- Answer phone calls and emails
- Prepare quotes for potential customers and contractor accounts
- Process completed orders and projects
- Handle and process customer returns
- Develop and maintain a working technical knowledge of products sold (Roofing, Siding, Decking, Windows/Doors, Waterproofing)
- Coordinate customer delivery requirements with the dispatcher
- Share responsibility for inventory management and purchasing
- Perform cold calling to prospective customers
- Complete other duties as assigned
Requirements
- Bi-lingual (Spanish) is a plus
- Customer-service-first attitude with a "can-do" mindset
- Basic math skills
- Strong memory to retain technical knowledge of building materials
- Prior experience with building materials is a plus
- Ability to work in a fast-paced environment
- Commitment to the company’s mission and core values
- Excellent communication and interpersonal skills
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) with discretionary employer match
- Paid vacation and holidays
- Yearly performance reviews with career advancement opportunities
Pay
Wage range: $25 - $34/hour, plus additional benefits.