Inside Sales Representative

About the Role

This position contacts existing and former customers by phone and provides administrative support to service centers by answering phones, scheduling services, and managing payment data. This role requires exceptional customer service and meeting daily call volume standards.

Responsibilities

• Introduce and educate existing and potential customers on services that best benefit their needs and enroll them in those services
• Partner with Outside Sales by generating leads and appointments through telephone conversations
• Work lead-generating programs created by the corporate Inside Sales Department
• Document interactions and call activity with each customer in the customer relations management system
• Support the administrative team by answering inbound calls for scheduling, billing, or problem resolution

Qualifications

• Previous customer service experience preferred
• Excellent telephone skills
• Basic computer skills
• Ability to pass and maintain any state regulatory agency-required licensing/certification exams
• Able to pass internal technical exams
• High school diploma or equivalent
• Able to work a 40-hour (minimum) work week
• Willing to work minimal overtime as needed

Compensation

This position earns an hourly rate plus commissions.

Benefits

• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental, and vision insurance
• High deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• Health & wellness suite company-paid
• Additional optional life insurance