Inside Sales Representative
About the role
As an Inside Sales Representative, you will serve as a key customer contact for inquiries, sample requests, and inbound lead conversion across assigned business units. In this role, you will help create a positive customer experience by managing requests with accuracy, responsiveness, and professionalism while partnering closely with field sales and internal teams to support order processing, customer satisfaction, and business growth.
Responsibilities
- Handle Tier I inquiries (documentation, technical data sheets, certificates) and Tier II routing to subject-matter experts (Product, Legal)
- Own the sample order journey end-to-end: Salesforce intake, accurate transfer to SAP, follow-through to customer delivery
- Qualify and convert inbound leads; proactively keep clients informed of case and sample status
- Master Salesforce and SAP as primary tools; escalate and follow up with ad-hoc departments to completion
Qualifications
Required:
- A bachelor’s degree is required, along with a minimum of 2 years proven experience successfully building and managing customer relationships in a sales or service setting (including sedentary, field, or similar environments). Alternatively, candidates with at least 6 years of equivalent relevant experience may be considered instead of a bachelor’s degree.
- Proven ability to represent a company’s brand positively through clear and professional communication (written and verbal).
- Experience building effective working relationships with internal teams, customers, and suppliers.
- Proficient in Microsoft Word, basic Excel, and common business technologies.
- Experience supporting customer needs in complex, international, and fast‑paced environments.
- Demonstrated ability to manage multiple customer requests, prioritize by urgency and business need, and deliver on time.
- Solid business judgment with a proactive, ownership‑oriented approach to customer issues.
- Detail‑oriented and well‑organized; able to remain professional, focused, and responsive under pressure.
Preferred:
- Bilingual in English and Spanish
- Possesses hands-on experience working with the SAP Sales & Distribution (SD) module.
- Demonstrated experience with the use of the Arkieva application, or a similar enterprise planning and forecasting platform, to support SIOP (Sales, Inventory & Operations Planning) processes.
- Familiarity with core functionalities like order processing, pricing, deliveries, and invoicing is preferred.
- Salesforce experience
- Prior experience working within the chemical industry
Pay
Base Pay Range: $56,300 - $82,610. The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.
Benefits
- Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
- Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
- Short term disability with 100% base salary coverage.
- Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
- 25 days of Paid Time Off (PTO) plus paid holidays.
- Additional time off with years of service.
- 401k savings plan with 5% employer match plus additional contribution based on years of service.
- Student debt pay-off program.
- Professional development programs and courses.
- Wellness programs and financial education.
Schedule
This role requires on-site presence five days per week, Monday through Friday.