Inside Sales Representative

About the role

Job Summary: Provide the best customer service possible in a positive and professional manner, by providing clinics with information on promotions, pricing, product updates, answers to questions and speedy resolution of their concerns and problems. Provide the same quality of service to internal customers by supporting their efforts which will ultimately enhance the quality of service and relationship Midwest Veterinary has with its clients.

About the company: Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Responsibilities

• Take orders for products over the phone from veterinary customers, field sales representatives and manufacturer representatives and enter them into the system, cross-selling and upselling utilizing the Business Builder format provided.
• Review all internet orders for product and promotions and upsell opportunities.
• Make outbound calls to clinics in an effort to solicit orders and provide information related to new products and promotions utilizing the Business Builder categories format to cross-sell and upsell.
• Prospect new clients and reactivating accounts from lists provided and update all necessary paperwork.
• Resolve unique demands to include: problem solving, completion of paperwork for credits, call tags for returns, price quotes, special orders, address change requests and sales blitz tallies, DEA certificates and state licenses.
• Read, understand and organize mail, fax and emails and listen to voice mail correspondence received from internal and external customers as they relate to products, promotions and procedures.
• Complete research as a result of clinic inquiries and fax or mail product information as requested.
• Attend requested meetings, webinars conference calls