Inside Sales Representative

Metrix is the preferred supplier of industrial condition monitoring systems to many of the world's leading manufacturers and users of cooling towers, gas turbines, reciprocating compressors, and other rotating and reciprocating machinery. With headquarters in Houston, Texas, we operate in more than 40 countries via factory-direct sales and service professionals, along with a strategic network of instrumentation partners. We pioneered the concept of simple, affordable machinery protection with our seismic measurement technology, initially focused on geophysical exploration, which also found abundant applications for vibration measurements on industrial machines and has been our focus for 50 years.

About the role

The Inside Sales Representative position is a hands-on role which responds to immediate customer needs (quotes) as well as conducts inside sales efforts. Our goal is to help our customers experience the benefits of our products and grow our company. You will be a valued member of our Inside Sales team and assist in all sales efforts such as preparing quotes, building the pipeline, generating leads, following up, and supporting the outside sales teams and our partners.

Learning is part of our culture! As part of ongoing training, you will learn about Metrix products and build a basic technical vocabulary and competency to help you communicate effectively with our customers. Potential career paths include Technical Product Applications Support Specialist and Outside Sales.

Responsibilities

• Learn about Metrix products, their applications, and how they benefit our customers.
• Provide timely and accurate quotes via ERP (IFS software) with the goal of building customer goodwill.
• Work persistently with sales, technical support, manufacturing, purchasing, etc., to get timely answers to customer questions required to finalize quotes.
• Perform quote follow-ups to increase quote-to-order conversion.
• Conduct inside-sales prospecting, including cold calling with strategic accounts.
• Research potential prospects, develop customer call lists, and qualify leads in targeted markets.
• Manage CRM (Leads / Sales Metrics) to produce lead reports and document important opportunities.
• Assist to ensure that opportunities are acted on (i.e., leads are followed through).
• Communicate directly and effectively with key personnel including internal and external customers, end users, and other third-party representatives and distributors.
• Work independently and effectively prioritize and execute tasks.
• Report regularly to manager on job responsibilities (i.e., order and quote status).
• Contribute and collaborate to assist in the success of all team members.
• Backup the technical support team by answering phone calls and creating the initial ticket.
• Follow all company safety policies and procedures and organize work areas for efficiency and safety.
• Respond to change productively and handle other duties as required.
• Provide input into strategic marketing activities, interact with management and senior-level executives, and work under limited direction.

Development & Training

• Training on Metrix products and the industries we serve will be part of your normal weekly routine.
• Cross-training in technical support and/or operations may be included.
• If desired, you may periodically travel with a Regional Sales Manager to gain field experience with Metrix products and build personal relationships with our customers.
• Multiple career paths (e.g., Outside Sales, Technical Service, Customer Service, or other functions).

Requirements

• 2+ years of experience working in inside sales and/or customer service required, preferably in an industrial or electromechanical manufacturing environment.
• Experience with instrumentation testing and calibration preferred.
• Associate’s degree preferred (High school diploma or equivalent required).
• Proven experience in cold calling, appointment setting, and interacting/presenting to customers.
• Experience in successfully onboarding new customers and conversing with individuals at all levels of the customer organization.

Skills

• Strong organizational skills.
• Bilingual (English/Spanish) preferred.
• Strong ability to learn electronics technical knowledge.
• Demonstrated ability to multi-task.
• Positive outlook and attitude.
• ERP (business planning software) experience.
• Proficiency in Microsoft applications (Outlook, Excel, Word).

Travel

Not required. Limited travel to an account within your responsible area is possible.