Inside Sales Representative

About the role

The Inside Sales Rep is responsible for providing general assistance to the sales manager and members of the sales team.

Responsibilities

• SoftPak data entry for all permanent accounts
• Internal tracking/reporting of all sales activity
• Email/call/send letters soliciting new business for $300 and below
• Communicate with potential new customers to earn their business/send contracts
• Primary broker liaison
• Processing of service increases/decreases/ownership change/cancellations
• Answer commercial customer service calls, follow up and resolve
• Communicate with dispatch and sales reps to resolve issues
• Communicate with dispatch/management regarding site visits and container deliveries
• Commercial billing/contract questions
• Enter WO’s for missed services/forward information to correct department to ensure issues get resolved
• Send daily tracking updates
• Update contract file audit
• Additional duties as assigned.

Qualifications

• Minimum of 1 years’ experience in a sales role or Customer Service Role
• Professional presentation; is confident, assertive and displays a high level of self-esteem.
• Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
• Good communication skills (written and verbal); able to effectively communicate to all levels of management, both internally and externally.
• Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
• Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
• Has the ability to identify the information needed to clarify a situation; seeks information from appropriate sources; has the ability to tackle a problem using a logical, sequential approach and can anticipate the implications of actions.
• Is self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong drive to win; takes appropriate risks.
• Is trustworthy and maintains the highest level of confidentiality at all times.
• Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
• Has a service orientation; is actively