Inside Sales Representative

About the role

As part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Responsibilities

• Maintain commercial relationships with existing accounts and ensure the accuracy of customer database information.
• Interact with sales, customers, finance, and other departments to accurately process orders in a timely manner.
• Verify pricing and terms on orders using published pricing sheets and pricing guidelines.
• Send Sales Order Acknowledgements to customers and provide additional documentation as requested.
• Attend production meetings and work closely with the Operations team to monitor customer order status, communicate schedule changes, and escalate critical customer concerns.
• Process customer credits and complaints in accordance with company policy while communicating with operations, supply chain, and sales teams.
• Assist in resolving issues related to purchase order requirements, shipments, invoicing, and product quality.
• Learn product features, capabilities, and applications to provide accurate quotations to customers.
• Serve as backup support for other Inside Sales team members as needed.
• Perform other duties as assigned.
• Maintain compliance with all company environmental, health, and safety policies and government sanction screening requirements.
• Participate in Lean/5S process improvement initiatives and continuous improvement activities.
• Ensure compliance with ISO Quality System procedures.

Requirements

• High School Diploma or GED required.
• 0-2 years of sales experience with a demonstrated ability to successfully manage customer relationships preferred.

Skills

• Excellent telephone sales and customer service skills.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external customers.
• Ability to prioritize, organize, and manage time-sensitive issues.
• Proficiency in Microsoft Office applications, including Outlook, Word, and PowerPoint.
• Advanced Excel skills, including the ability to develop and maintain spreadsheets, merge data, and analyze information.
• Strong team orientation with the ability to collaborate effectively across departments.

Working Conditions and Physical Requirements

• Ability to work extended periods in a sedentary position while sitting, talking, looking at a computer, reviewing charts and graphs, and performing repetitive motions.
• Ability to lift and move objects and materials weighing up to 25 pounds.
• Ability to collaborate with manufacturing team members in an environment that may be noisy.
• Ability to follow safety guidelines and wear required personal protective equipment (PPE) when onsite.