Inside Sales Representative

About the role

This Inside Sales Representative position supports Mactac’s Roll Label business and is based in the corporate offices in Stow, Ohio or Troy, Ohio. The role uses phone and computer‑based selling to grow sales, strengthen customer relationships, and help shape strategic plans alongside the Sales Manager.

Responsibilities

• Sales Strategy & Execution: Partner with the Sales Manager and Outside Sales Representative to define account‑specific sales strategies and call objectives; achieve territory sales and profit goals by nurturing existing relationships and identifying new opportunities; conduct a designated number of proactive sales calls; prepare annual territory sales plans and support the development of profitable corporate contracts.
• Customer Relationship Management: Establish, maintain, and grow professional relationships with customers, OEM partners, and key decision‑makers; deliver customer presentations virtually via Microsoft Teams or in person; communicate product changes, pricing updates, and competitive intelligence promptly; participate in trade shows and sales meetings to support customer engagement and brand representation.
• Sales Operations & Administration: Maintain accurate account information, activity, and strategies in the CRM system; prepare reports accurately and on time as assigned; assist management with sales forecasting and provide timely updates on account changes.
• Product Knowledge & Support: Develop expert knowledge of assigned Mactac products and their applications; troubleshoot minor issues and engage Technical Service when necessary; collaborate with Marketing, Supply Chain, Logistics, and Customer Service teams to support pricing, product availability, and customer needs; represent Mactac professionally as a preferred supplier of pressure‑sensitive materials.

Qualifications

• High School diploma or GED required; Bachelor’s degree in Business, Marketing, Communications, or a related discipline preferred.
• Minimum of 3 years prior B2B sales experience.
• Prior experience in customer service, account management, inside/outside sales, or product support is desirable.
• Familiarity with the pressure‑sensitive industry, terminology, and manufacturing processes preferred but not required.
• Proficient with CRM and sales software (e.g., Microsoft Dynamics, Salesforce, ACT).
• Highly motivated with the ability to work both independently and within a team.
• Proficient with Microsoft Office software.
• Strong written and verbal communication skills for diverse audiences.
• Ability to influence others while maintaining positive interactions.

Location & Travel

The position can be located in Mactac’s corporate offices in Stow, Ohio or Troy, Ohio. Travel is up to 10% for occasional trade shows and customer visits.

Physical Requirements

The role is primarily office‑based, requiring significant time sitting at a desk using a PC and telephone, with some walking within the building and occasional lifting of up to 20 pounds.

About Mactac

Headquartered in Stow, Ohio, Mactac was founded in 1959 and has grown into a manufacturer and distributor of pressure‑sensitive adhesive materials used in label printing, graphic design, packaging, retail display, automotive assembly, medical device assembly, and more. With over 1,100 employees and operations in the United States, Canada, and Mexico, Mactac is a subsidiary of LINTEC, a leading adhesive materials company. The company’s product lineup spans adhesive papers, films, shatter‑proof window films, outdoor sign adhesives, interior mounting sheets, automotive adhesives, semiconductor‑related tapes, and LCD‑related adhesives, serving a wide range of markets through five vertically integrated business units.