Inside Sales Representative

About the role

We are searching for an Inside Sales Representative to join our growing Rental operations at our Lacombe, LA location. The Inside Sales Representative's goal will be to increase their assigned Rental Customer's overall experience, identify and qualify new customers, while increasing revenue for Rental Sales. The ISR is the "voice of the dealership to the customer, and the voice of the customer to the dealership." This is a great opportunity for someone wanting to transition from real estate, mortgage, or insurance sales.

Responsibilities

• Build relationships with existing and potential customers in the territory by strategic cold calling, prospect engagement, and business development
• Establish customer relationships with you as a single point of contact
• Qualify, maintain, and update customer account and asset information using CRM system
• Manage CQI (Customer Quality Index)
• Place open dialogue calls to assigned accounts (20+ connected per day)
• Field and direct incoming customer calls and walk-ins appropriately
• Learn, understand, and advise solutions for your customer's business issues
• Prospect/quote/sell rental machines
• Generate and forward comprehensive leads for everything the Company offers
• Know/apply all promotions and marketing campaigns when applicable
• Become accustomed to understanding customer buying signals and learn to close deals
• Maintain knowledge of competitive pricing, procedures, and trends
• Understand full-range of new and existing capabilities and features of all the Company's products

Your Value

• Promote positive customer experience for Louisiana CAT according to Caterpillar and Louisiana CAT expectations
• Develop a knowledge base of rental offerings
• Maintain good work habits and positively promote Caterpillar and Louisiana CAT
• Have the tools and building blocks to MAKE A CAREER here at Louisiana CAT

Requirements

• Highly preferred: Bachelor's degree in Business, Marketing, or related field
• Required: Good verbal communication skills, mechanical aptitude, and problem-solving ability
• Required: Proficiency in Microsoft Word, Excel, and Outlook
• Required: Ability to multi-task in an organized, effectively, timely, and professional manner
• Highly preferred: Well-developed communication and organizational skills
• Highly preferred: Proficiency in computers and related software

Benefits

• Health, Dental, Vision
• $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

Safety in All We Do

• Strict compliance with PPE (personal protective equipment) safety regulations
• Maintain compliance with all Federal, State and Local safety and company regulations
• Follow all Company Health, Safety & Environmental (HSE) procedures
• Drug-free workplace, including marijuana and THC products