Inside Sales Representative

About the role

When you join KYOCERA Document Solutions Rumbles, you are joining an organization rooted in the Philosophy of “doing what is right as a human being”. Employees are passionate about providing best‑in‑class customer service through efficiency, accountability and a sense of urgency while putting knowledge to work to drive change. The company is a certified Great Place to Work (since 2022), reflecting employee trust, pride, and enjoyment in the workplace. As an Inside Sales Representative you will seek out new customers and partner with existing ones, offering targeted products designed to improve their businesses using a consultative sales approach, with the opportunity to do meaningful work and influence change in the industry.

Responsibilities

• Sell the full line of office supplies to established customers and potential customers while providing excellent customer service in a moral and ethical manner.
• Properly maintain equipment and inventory in your possession.
• Turn in sales orders promptly, completed, and properly signed.
• Work with the President to create a weekly action plan.
• Market within territory by phone and in person as called for.
• Ensure that all customer purchases are received in satisfactory condition.
• Periodically contact each customer to ensure satisfaction and to receive referrals.
• Work with the collections department, if needed, to assist with customer payments.
• Set appointments for the sales team into Targeted Accounts.
• Make new business calls in an adequate number for potential buyers to secure appointments with the proper decision‑making individuals.
• Send emails, mail, and LinkedIn communications.
• Spend time researching targeted accounts.
• Maintain records on potential buyers, their current needs, and call back dates after each business call.
• Assist the President in the QBR process for current customers.
• Update notes and follow up in Sherpa.
• Work with all departmental managers relative to personnel and customer needs analysis.
• Support co‑workers.
• Gain additional training on own time as well as attending company sponsored programs and seminars.

Requirements

• Excellent written and verbal communication skills.
• Concentration, speed and accuracy to handle paperwork expeditiously are a must.
• High level of confidentiality.
• Customer service oriented.
• Excellent interpersonal skills and leadership skills.
• Positive businesslike behavior and appearance.
• Ability and willingness to travel – 5%.
• Proactive sense of urgency to take initiative.
• Positive attitude towards co‑workers and customers.

Qualifications

• Preferred 1‑2 years of prior Inside Sales experience.
• High School Graduate or General Education Degree (GED).
• Strong organizational skills.

Skills

• Basic computer skills (CRM, Outlook, MS Word and Excel, Internet Searching).

Benefits

• Medical, dental, and vision plans.
• 401k match.
• Flexible spending accounts.
• Disability and life insurance.
• Paid time off and holidays.