Inside Sales Representative

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Inside Sales Representative based in the United States. This is a remote, full-cycle sales role focused on growing revenue across a portfolio of small and mid-sized customers.

Responsibilities

• Manage a portfolio of small and mid-sized accounts, serving as the primary point of contact for commercial interactions and owning relationships throughout the customer lifecycle.
• Own the full sales cycle, including lead qualification, needs discovery, quoting, pricing discussions, negotiation, closing, and handoff to Customer Service for fulfillment.
• Identify and execute cross-sell and upsell opportunities to increase customer value and expand share of wallet.
• Build and maintain regular customer engagement cadences, proactively monitoring account health and contributing to account growth strategies.
• Generate and qualify new-logo opportunities through inbound leads, marketing-qualified leads, trade shows, campaigns, cold outreach, call blocks, email sequences, and dormant-account reactivation.
• Research prospects, develop target account lists, and execute structured multi-step prospecting campaigns focused on qualified opportunities.
• Maintain an accurate and balanced sales pipeline in the CRM, progressing opportunities through the appropriate sales stages and supporting forecasting activities.
• Escalate high-value or complex opportunities to Field Sales when appropriate while maintaining ownership of relevant customer relationships.
• Collaborate with Field Sales, Customer Service, Pricing, Operations, Supply Chain, Finance, Quality, Marketing, and Product teams to deliver a seamless customer experience.
• Share customer insights with internal teams to inform campaigns, offerings, and opportunities for improvement.
• Address and escalate service or quality issues as needed while helping ensure timely resolution and customer satisfaction.
• Follow established pricing, compliance, governance, and commercial standards.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Typically 4–8 years of relevant sales, account management, business development, or commercial experience.
• Proven ability to manage small and mid-sized customer accounts and execute a full sales cycle from qualification through close.
• Strong commercial acumen, including experience with pricing, negotiation, objection handling, and value-based selling.
• Demonstrated prospecting and lead qualification skills, with the ability to consistently generate and progress new business opportunities.
• Proficiency with CRM platforms for pipeline management, forecasting, opportunity tracking, and account management.
• Strong analytical skills and the ability to translate customer and sales data into actionable insights and account plans.
• Clear, concise written and verbal communication skills, with the confidence to engage customers and stakeholders at different levels.
• Highly organized and disciplined, with the ability to manage multiple accounts, opportunities, priorities, and deadlines simultaneously.
• Collaborative approach and demonstrated ability to work effectively with cross-functional teams.
• Strong customer orientation, commercial judgment, persistence, and follow-through.
• Able to work remotely while maintaining a structured operating cadence and consistent customer engagement.
• Must reside in a U.S. state within the Eastern Time Zone.

Benefits

A competitive compensation package, comprehensive core benefits designed to support employee well-being, paid time off, additional local benefits for eligible employees, remote work flexibility, opportunities for professional growth and career development, and a collaborative environment focused on customer service, operational excellence, and continuous improvement.