Inside Sales Representative
About the Role
As an Inside Sales Representative (ISR), you will serve as a key liaison between our customers and internal teams. This role requires a mix of technical acumen, customer service, and sales support. You will manage customer accounts, respond to inquiries, generate technical quotations, and ensure successful order fulfillment, all while building strong relationships with clients and cross-functional teams. This is an excellent opportunity for individuals with experience in industrial sales, particularly in valves and actuators, who are looking to deepen their technical knowledge while supporting high-impact projects in a collaborative environment.
Responsibilities
- Customer Service & Account Management
- Serve as a primary point of contact for assigned customer accounts.
- Maintain and manage accurate customer data in CRM/ERP systems.
- Respond to inquiries via phone, email, and in-person interactions.
- Provide proactive updates on orders, lead times, and shipping status.
- Technical Sales Support
- Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
- Interpret technical documents and product requirements to recommend solutions.
- Handle commercial and technical clarifications between customers and internal teams.
- Process and follow up on customer orders in a timely and accurate manner.
- Project & Order Management
- Support the sales cycle from inquiry to delivery.
- Track and manage open quotes, customer follow-up, and key project milestones.
- Ensure customer expectations are met or exceeded with timely resolution of issues.
Requirements
- 2–5 years of inside sales or customer service experience in an industrial or manufacturing setting.
- Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
- Strong interpersonal skills with a proven ability to manage customer relationships.
- High proficiency with Microsoft Office (Excel, Word, Outlook).
- Familiarity with ERP/MRP and CRM platforms.
- Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
- Strong written and verbal communication skills.
Qualifications
- High School Diploma or GED required; Bachelor’s degree preferred or equivalent relevant experience.
- Permanent work authorization in the USA required.
About the Company
JFlow Controls is headquartered in Cincinnati, Ohio, with an extensive representative network throughout the U.S. and abroad. We offer unique pattern designs with fully traceable raw materials, spectroscopic testing of casting, and numerically controlled machining. All valve components are inspected to international standards after assembly. The valves are fully tested to API598. The manufacturing process is committed to the ultimate in close tolerance production allowing us to guarantee high quality, high cycle, and flexibility in materials to meet our customers’ demands.
JFlow Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America.
Benefits
- Employee Ownership: Everyone has the benefits of ownership through Flow Control Group’s broad-based employee ownership program extended to every employee within our portfolio companies.
- Competitive Benefits Package: Medical, Dental, and Vision insurance, competitive 401(k) matching program, paid time off and holidays, parental leave, and an employee referral program.
- Training & Development: Access to FCG University learning and training platform offering over 80,000 courses.
- Career Growth Opportunities: Unparalleled opportunities for growth and advancement across over 100 brands in North America, including custom training programs and mentorship.