Inside Sales Representative

ITT is an industrial manufacturer of critical, engineered components serving fast-growing end markets in transportation, flow, energy, aerospace, and defense. The company differentiates itself through execution, leadership quality, and engineering expertise, providing cutting-edge solutions to meet customers' critical needs. ITT generated $3.3 billion in 2023 revenues across three segments: Motion Technologies ($1.5B), Industrial Process ($1.1B), and Connect & Control Technologies ($0.7B). Headquartered in Stamford, Connecticut, ITT employs over 10,000 people in more than 35 countries.

About the role

The Inside Sales Representative is a key member of Micro-Mode's Sales Organization, providing advanced support for account management, commercial operations, and customer engagement. This role partners with Sales Leadership, third-party Sales Representatives, and Customer Service to drive customer growth, forecasting, demand analysis, quoting, contract review, and order management. The primary focus is on sales support, business analysis, strategic account management, and cross-functional collaboration.

Responsibilities

• Partner with Sales Leadership and Sales Representatives on customer opportunities, sales growth initiatives, forecasting, demand planning, and POS analysis.
• Analyze backlog, forecasts, demand trends, and customer activity to identify opportunities and risks.
• Prepare quotations, pricing agreements, sales orders, and related customer documentation.
• Review purchase orders for pricing, specifications, and contractual compliance.
• Serve as a primary contact for assigned customers, providing proactive communication and issue resolution.
• Manage order status, delivery commitments, expedites, returns, and customer inquiries.
• Collaborate with Operations, Engineering, Quality, Supply Chain, Finance, and Customer Service to meet customer and business objectives.
• Support strategic account reviews, KPI initiatives, and continuous improvement efforts.
• Maintain accurate ERP, CRM, customer, and forecasting records.
• Perform other duties as assigned by management.

Requirements

• Associate or bachelor’s degree in Business, Marketing, Supply Chain, Management, Communications, or a related field.
• 5+ years of experience in inside sales, account management, sales operations, business development support, or commercial operations in manufacturing.
• Background in forecasting, demand analysis, pricing, account management, and sales growth initiatives.
• Strong commercial, technical, and analytical capability.
• Knowledge of quoting, contract review, order management, CRM systems, and customer relationship management.
• Ability to interpret technical product specifications and commercial requirements.
• Experience with RF connectors, interconnect products, electromechanical components, or similar technical products preferred.
• Strong analytical, organizational, communication, and problem-solving skills.
• "U.S. Person" required due to ITAR and defense-related projects.
• Advanced skills in Excel, Word, Outlook, and PowerPoint.
• Experience with ERP systems (SAP preferred), CRM platforms, and customer portals.
• Comfortable with daily use of ERP, CRM, reporting, forecasting, and Microsoft Office.
• Proven ability to use data and analytics to drive actions and resolve opportunities.
• Highly organized; able to manage multiple projects and deadlines.
• Strong written and verbal communication skills.
• Team-oriented and supportive leadership approach.
• Ability to travel up to 10% to support the business.

Pay

Annual salary range is from $74,800 to $111,400, plus benefits.

Benefits

• Competitive salary and robust total rewards package, including health insurance and 401(k).
• Short- and long-term disability coverage.
• Paid time off.
• Growth and developmental opportunities.
• Incentive compensation programs.

Specific benefits may vary based on collective-bargaining agreements.