Inside Sales Representative

About the role

I-State Truck Center is seeking an Inside Sales Representative to support our Railroad (RR) and Material Handling (MH) sales operations at our Marshfield, Wisconsin location. This role works closely with Outside Sales Representatives, customers, vendors, and internal teams to coordinate equipment orders, prepare quotations, track inventory, manage sales documentation, and deliver exceptional customer support throughout the sales cycle for new and used trucks, chassis, cranes, forklifts, and related equipment.

Responsibilities

Customer & Sales Support

• Answer customer inquiries by phone, email, and other communication channels
• Process customer sales orders accurately and efficiently
• Make outbound sales calls to existing and prospective customers
• Support RR and MH sales efforts within assigned territories through customer contact, lead follow-up, and sales support activities
• Assist key RR and MH accounts and provide support to Outside Sales Representatives as needed
• Develop strong customer relationships through professional communication and responsive service
• Recommend additional products, equipment, and services based on customer needs and inventory availability
• Handle customer inquiries, concerns, and complaints in a prompt and professional manner
• Track weekly, monthly, and quarterly sales activity and performance metrics
• Maintain accurate customer records and sales activities within the CRM system
• Capture and document customer information for future follow-up opportunities

Sales Administration & Order Management

• Create quotes and sales proposals for the outside sales team
• Utilize SpecPro to quote and configure new Western Star and Freightliner cab and chassis units for RR and MH customers
• Enter and process new equipment orders within company systems
• Create Excel build packets and support documentation for new equipment builds
• Prepare and submit all required sales and invoicing documentation, including: sales agreements, signed quotations, delivery requests, Manufacturer Statement of Origin (MSO) requests, Federal Excise Tax (FET) calculations, and invoicing support documentation
• Track equipment build schedules and communicate lead-time updates
• Coordinate order status updates with customers, vendors, and internal teams
• Update Google documents and internal tracking tools with new orders, delivery status, and completed deliveries
• Ensure sales files and customer documentation are accurate, organized, and complete

Inventory & Marketing Support

• Track and maintain inventory records for: new units, used units, refurbished units, work-ready units, cranes, forklifts, chassis, and specialty equipment
• Monitor inventory availability and communicate equipment status to sales personnel and customers
• Create sales flyers and promotional materials for available inventory, buying groups, and special sales opportunities
• Support marketing and sales initiatives designed to increase revenue and customer engagement

Requirements

• High school diploma or equivalent
• Minimum of two years of sales, inside sales, customer service, sales support, or related experience
• Experience utilizing CRM software
• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong computer skills, including Microsoft Office Suite with an emphasis on Excel

Preferred Qualifications

• Experience supporting truck, vocational, transportation, railroad, material handling, heavy equipment, industrial, or related industries
• Experience with quoting, order entry, inventory management, and sales administration functions
• Associate degree in Business, Sales, Marketing, or a related field

Travel Requirements

Travel as needed for training.

Benefits

• Competitive Compensation
• 401(k) with Company Match
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Training & Career Development Opportunities