Inside Sales Representative

About the role

We are seeking an Inside Sales Representative to support the Territory Sales Manager to maintain and strengthen general account portfolios.

Responsibilities

• Support Territory Sales Managers (TSMs) to maintain and strengthen general account portfolios.
• Build and maintain strong client relationships to ensure long-term business and customer satisfaction.
• Provide comprehensive post-sales support and address client concerns proactively.
• Conduct regular phone outreach to clients to promote Hygiena products and solutions.
• Target and engage inactive or declining accounts to recover lost sales velocity.
• Partner with TSMs and use Sales Operations data to identify account health risks.
• Implement retention strategies to reduce customer churn across the territory.
• Identify and qualify high-potential leads through cold calling, email, and social media.
• Manage and execute inbound inquiry routing based on established assignment rules.
• Accelerate the sales cycle by identifying, cleaning, and inputting new contact data into the CRM.
• Generate sales reports, analyze performance metrics, and provide regular updates to management on sales activities, forecasts, and results.
• Cold call (proactively reaching out to leads via phone, email, and other communication channels) for lead identification, lead qualification, and potentially create opportunities for the salesperson.
• Initiate contact with prospects to introduce products or services, assess their needs, and educate them about how the offerings can solve their problems or fulfill their requirements.
• Develop formal sales plans and strategies to penetrate new markets and increase market share and profitability of the territory.
• Manage and update sales pipelines, track interactions with leads and prospects, and follow up on opportunities to move them through the sales process.
• Governance and protection of data quality.
• Contribute to the continuous improvement of sales processes and procedures to optimize efficiency and productivity.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in sales, preferably in a B2B or B2C environment (preference: 2 years' experience).
• Excellent communication skills, both verbal and written, with the ability to engage and persuade clients effectively.
• Strong negotiation and closing skills with a track record of meeting or exceeding sales targets.
• Ability to work independently and collaboratively in a team-oriented environment.
• Detail-oriented with excellent organizational and time management skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Results-driven mindset with a passion for delivering exceptional customer service.
• Adaptability to handle multiple tasks and prioritize responsibilities in a fast-paced environment.
• Positive attitude, resilience, and willingness to learn and grow in the sales profession.

Skills/Abilities

• Service Excellence
• High Impact Communication Skills (includes active listening and curiosity)
• Building customer loyalty
• Collaboration
• Making networks
• Customer Orientation
• Prospecting
• Customer Focus (including Driving Successful Customer Engagements)
• Building Networks
• Strong analytics skills using these platforms: MS Excel, MS PowerPoint, CRM Dynamics, Power BI, NAV, LinkedIn Navigator and nice to have tableau skills.
• Data management
• Business Disciplines: planning, organizing, time management & Execution (remote)
• Stress tolerance
• Positive Approach
• Portfolio Management (Technical knowledge)
• Data analytics and interpretation (including reporting)
• Closed won skills
• Entrepreneurship following business strategy

Additional Skills

• Excellent verbal and written communication
• Must be able to use discretion and independent judgement
• Must be able to work in a team environment
• Must be able to pay close attention to details
• Must be able to adapt and flex to a changing environment
• Must be able to lift/carry 20 pounds

Working Conditions

• Remote and travel time: 10% (tradeshows, sales meeting, annual sales meeting)
• Days consist of either driving and/or flying and driving to see customers in the territory
• May occasionally work early morning/evenings/weekends to accommodate urgent customer requests in different time zones

Physical Demands

• In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.
• This position is considered light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Benefits And Perks

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

State Paid Short-Term Disability for California Based Employees

• We are an equal opportunity employer and value diversity.
• All employment is decided on the basis of qualifications, merit and business need.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Hygiena participates in E-Verify.