Inside Sales Representative

About the role

Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Role Overview As a Specialist, Success Advisor, you thrive in understanding our service professionals' (our Pros) day-to-day challenges and goals and are effective at consultative selling. You are responsible for contributing to the full sales cycle, from initial engagement to account management, focusing on increasing adoption and value. You bring empathy for Pros' pain points, fostering trust, and forging connections that go beyond typical transactional sales to help better our team and improve the lives of our Pros. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Responsibilities

• Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
• Handle a full sales cycle from booking to close, and engagement
• Work collaboratively with a team to drive new attachment of service professionals to increase usage as a percentage of Pro’s total GMV and increase MRR per account managed
• Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
• Understand and adapt to our ongoing product and technology developments
• Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
• Maintain daily activity metrics blended between calls and attended demos

Qualifications

• 1+ years experience in a similar customer facing, sales, or retention role
• Bachelor's degree equivalent experience preferred
• Proven success working with cross-functional teams, and building strong relationships internally and externally
• CRM experience strongly preferred

Skills

• Excellent written/verbal communication skills
• Strong problem solving skills
• Motivation, drive, and a self-starting attitude
• Ability to understand customer needs and meet those needs with a successful product sale
• Goal and results-driven
• Experience using AI tools to increase quality and efficiency of work

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Paid holidays
• Flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• Employee assistance program
• Paid parental leave
• Other company benefits

Pay

Location Dependent Information: This role is open to candidates, with an expected base hourly rate of $18.39-$20.43 and annual on-target earnings of $60,000. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.