Inside Sales Representative

About the role

Hoffman's Exterminating is seeking an Inside Sales Representative to join our dynamic team. This role involves providing administrative support to service centers and engaging with both existing and potential customers.

Responsibilities

• Show off your skills to influence and introduce/enroll customers in services that best benefit their needs.
• Partner with Outside Sales by generating leads and appointments through telephone conversations.
• Support the administrative team by answering inbound calls for scheduling, billing, or problem resolution.
• Document interactions and call activity using our customer relations management system.

Requirements

• Previous customer service experience, preferred.
• Excellent telephone skills.
• Basic computer skills.
• Ability to pass and maintain any state regulatory agency-required licensing/certification exams.
• Able to pass internal technical exams.
• High school diploma or equivalent.
• Able to work a 40-hour (minimum) work week.
• Willing to work minimal overtime as needed.

Qualifications

This position requires exceptional customer service skills and meets daily call volume standards. Earnings are an hourly rate plus commissions.

Skills

• Exceptional communication skills.
• Organizational and multitasking abilities.
• Strong problem-solving skills.
• Ability to manage multiple tasks simultaneously.

Benefits

Our Administrative Representatives enjoy a comprehensive benefits package including:

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite.
• Company-paid and optional life insurance.

About Our Family of Brands

We have been a family-owned and operated business since 1964. With 16 states covered, we offer a personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States. We value our team's contributions and offer competitive compensation and a supportive company culture.

A Day in the Life of an Inside Sales Representative

In this role, you will:

• Show off your skills to influence and introduce/enroll customers in services that best benefit their needs.
• Partner with Outside Sales by generating leads and appointments through telephone conversations.
• Support the administrative team by answering inbound calls for scheduling, billing, or problem resolution.
• Document interactions and call activity using our customer relations management system.
• Make outbound calls and support the administrative team by answering inbound calls for scheduling, billing, or problem resolution.

Are You Ready to Join Our Team?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!