Inside Sales Representative

About the role

Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence.

Key Responsibilities

• Connecting with customers primarily via email and phone, with occasional face-to-face meetings.
• Creating, updating, and reviewing service contracts in collaboration with key contract holders.
• Working closely with the pricing and trade teams to ensure accurate and up-to-date pricing and rates.
• Reviewing operating system menus in detail to troubleshoot and resolve customer issues.
• Making rate inquiries and new opportunities, ensuring the right teams are involved.
• Following up on pending issues to ensure they are resolved in a timely manner.
• Aiding in daily reports for Account Executives to ensure no opportunities are missed.
• Tracking daily bookings, addressing rating issues, and resolving system glitches.
• Taking on additional tasks as needed to support the team’s success.

Required Skills & Experience

• Education: Bachelor’s degree in business, sales, marketing, global logistics, or maritime is preferred.
• Experience: Relevant coursework or entry-level experience in ocean freight, supply-chain management, or global logistics.
• Essential Skills: Strong Business Sense, Customer-Focused, Negotiation Basics, Sales & Marketing Knowledge, Global Business Insight, Shipping Knowledge, Self-Motivated and Collaborative, Clear Communication, Organized and Detail-Oriented, Problem Solving Skills, Proficient in using MS Office Applications.

Benefits

• HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.

About HMM America Shipping Agency

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo. HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology.