Inside Sales Representative

About the role

Hixwood is a supplier of high-quality post-frame building packages and materials designed for strength, durability, and long-term value. The company provides metal roofing, steel coil, portable sheds & garages to contractors and DIY builders alike. Hixwood emphasizes dependable materials and straightforward, honest support for its customers. Team members contribute to helping customers complete projects efficiently and with confidence, backed by reliable products and service.

The Inside Sales Representative is a full-time, on-site role based in Stanley, WI. This role focuses on responding to inbound inquiries, making outbound calls, and following up on leads to promote Hixwood's post-frame building packages, metal roofing, steel coil, sheds, and garages.

Responsibilities

• Advising customers on product options
• Preparing quotes
• Processing orders
• Coordinating with operations and logistics to ensure timely delivery
• Maintaining ongoing communication with contractors and DIY builders to support project needs
• Nurturing long-term relationships and achieving sales goals
• Maintaining accurate records in the CRM system
• Supporting customer issue resolution
• Collaborating with the sales team on initiatives to increase revenue and customer satisfaction

Qualifications

• Strong Inside Sales skills with experience handling inbound and outbound calls, building rapport, and closing opportunities
• Commitment to Customer Satisfaction and Customer Service, with the ability to listen, understand project requirements, and provide practical solutions
• Lead Generation capabilities, including identifying prospects, qualifying leads, and following up in a timely and organized manner
• Account Management skills, including maintaining relationships, managing repeat business, and tracking customer activity in a CRM
• Clear and professional verbal and written communication skills, with strong attention to detail and accuracy in quotes and order entry
• Ability to work on-site in Stanley, WI, in a fast-paced environment, managing multiple customer requests and priorities
• Basic understanding of building materials, construction, or related industries is preferred; willingness to learn technical product details is essential
• Proficiency with office software and CRM tools; prior experience in a sales or customer service role is beneficial
• High school diploma or equivalent required; additional education in business, sales, or a related field is a plus