Inside Sales Representative

Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets—ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations—we secure the people and places that underpin our daily lives.

Hirsch Values

• Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand.
• Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs.
• Trust: With over 43 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused.

What Sets Us Apart

• Community: Collaborating with exceptional individuals significantly contributes to our workplace satisfaction. We seek out individuals who are deeply passionate about their work, relish problem-solving, and take joy in the process.
• Innovation: We are forward-thinking tech enthusiasts working on the present while envisioning the future. Our team brings creative insights to address current challenges and nurtures ideas.
• Accountability: Our team embodies integrity and professionalism, characterized by honesty, reliability, loyalty, inclusivity, and respect. We take full responsibility for our actions and view every experience as an opportunity for learning and growth.
• Impact: Employees contribute to shaping a brighter future through pioneering technology and play a pivotal role in cultivating an improved workplace by offering valued feedback.
• Authenticity: We demystify intricate technology, ensuring accessibility for all. Our workforce experiences a nurturing environment where they can authentically be themselves, feeling safe, secure, and respected.
• Talent: We recruit industry-leading professionals and foster continuous growth through training opportunities, enabling employees to excel and derive satisfaction from their work.
• Fun: Embracing enjoyment and laughter is key to our work culture. We seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey.

About the Role

We are seeking an Inside Sales Representative to support our growing Regional Sales team in the Premises segment. This role requires tight interaction with sales, marketing, operations, and product management teams. You will be responsible for qualifying inbound leads, managing our software-based renewal cycle, supporting pipeline hygiene and deal velocity, upselling complementary products, and ensuring operational excellence in order fulfillment. A key component of this role is building, maintaining, and expanding strong relationships with our partner base and customers. Success requires thriving in a fast-paced environment, a willingness to learn the ins and outs of our business, and self-motivation to take initiative.

Responsibilities

• Build and maintain strong partner and end-user account relationships, including understanding needs, resolving customer issues, identifying sales opportunities, providing product feature knowledge, and understanding the marketplace and competition.
• Manage license administration and renewal cycle for Hirsch's software-based products within a designated territory.
• Support Regional Sales reps in managing the sales cycle for run-rate business (under $15K) and maintaining Salesforce pipeline hygiene.
• Utilize product knowledge to configure price quotes in Salesforce and partner with cross-functional teams to execute all internal processes related to the order fulfillment cycle.
• Maintain integrity of accounts, opportunity, and contact data within Salesforce.
• Conduct ad hoc activities to support the Sales segment.

Requirements

• Familiarity with the Microsoft Office product suite (Word, PowerPoint, Excel, Outlook, etc.).
• 2+ years of sales, sales development, and/or customer service experience is preferred.
• Ability to establish and maintain effective relationships with customers/partners and gain their trust and respect.
• Ability to prioritize in a dynamic, fast-paced, and changing environment.
• Proven track record of responding quickly to customer needs and making timely decisions.
• High attention to detail.
• Willingness to learn, grow, and be coached.
• Strong Salesforce knowledge required.

Benefits

• Competitive base pay within a structured range ($65,000 - $70,000) with on-target earnings of up to $84,000.
• Fidelity 401(k) with company match.
• 11 company-paid holidays.
• Discretionary unlimited paid time off.
• Medical, dental, and vision insurance.
• FSA/HSA options.
• Fun employee and family events.
• Employee wellness program.
• Supplemental life insurance, AD&D insurance, and dependent care plans.
• A range of discounted products and free services.

Hirsch encourages candidates who believe they might be overqualified or outside the expected range to apply, as some positions allow room for leveling up for an extraordinary candidate.