Inside Sales Representative

About the role

We are looking for a driven Inside Sales Representative to maintain, grow, and service new and existing accounts. Our Inside Sales Rep will play a fundamental role in ensuring high-quality customer service to external customers, including rapid response to all inquiries. This position serves as a liaison between the company and its customers, providing assistance with order placement, order changes, order status, shipment scheduling, and general concerns. This role works closely with other sales staff, purchasing, management, and customers.

M. Glosser & Sons is now 100% employee-owned! Through our new Employee Stock Ownership Plan (ESOP), every team member has a real stake in our success. When we grow, you grow—because we’re building the future together.

Responsibilities

• Develop and maintain relationships with potential and existing clients.
• Identify and locate new clients through networking and cold calls.
• Apply knowledge of the field and product features to match products to client needs.
• Answer inquiries from clients concerning products, their uses, and the industry at large.
• Provide information, quotes, credit terms, and other bid specifications to clients.
• Negotiate prices, terms of sales, and submit orders.
• Collaborate with purchasing manager and other staff to confirm orders are processed accurately and efficiently, and products are distributed properly.
• Follow up on quotes and ensure customer satisfaction throughout the sales process.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least one year of sales experience is required.
• Excellent verbal and written communication skills.
• Excellent sales and negotiation skills.
• Thorough understanding of products to be sold.
• Organized with attention to detail.
• Proven ability to build and maintain relationships with clients.
• Steel industry knowledge is an asset.

Skills

• Customer service
• Sales and negotiation
• Product knowledge
• Relationship building
• Communication (verbal and written)
• Attention to detail

Benefits

• Competitive benefits package including medical, dental, and vision benefits.
• Paid holidays and paid vacation.
• Life insurance.
• 401(k) matching.
• Employee Stock Ownership Plan (ESOP).

Physical Demands and Work Environment

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.