Inside Sales Representative

Inside Sales/Customer Service

Job Description

Do you love meeting new people and assisting them in making buying choices? Do you focus on customer service? Then keep reading.

If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!

Responsibilities as an Inside Sales Representative

• Be prepared to educate customers and discuss in detail the features and benefits of Glass Doctor’s services. This is a sales role and eligible for performance bonuses.
• Enthusiastically take phone calls from customers calling with glass needs.
• Enter all pertinent customer and job information in our computer system to have a record of your prospects, your existing customers and your activities and progress with all those accounts.
• Promptly respond to email requests to secure the opportunity.
• Maintain open lines of communications with ownership/management.
• Aid walk-in customers in-shop as needed.

Requirements to Succeed as the Inside Sales Representative

• Excel at Exceptional Inside Sales: Personality that is upbeat, positive, and motivating with the ability to communicate with customers, peers and management in a clear, cheerful, easy to understand, voice.
• Self-motivated and competitive individual, with the ability to listen and apply what is heard, to move the sale forward.
• Requires a high degree of self-confidence, a driven determination to make the sale, and a willingness to take on personal responsibility for that customer's experience.
• Have an Eye for Perfection: High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity. Dress and personal hygiene appropriate for an office environment.
• Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

What You Need to Succeed as the Inside Sales Representative

• Computer literacy and the ability to use standard applications.
• Personality suitable to communication effectively with customers and fellow employees.
• Professional appearance and personality.
• Excellent interpersonal and communication skills (written and verbal).
• Must be self-motivated, energetic and results oriented.

What This Job Is Not For You If

• You say things in your head like "A broken window - what’s the big deal?" To our customers, when glass breaks, it’s an emergency and safety issue. We take it as seriously as they do.
• Answering the phone is what you do when nobody else will. This position is for someone who can thrive on the anticipation of helping the next customer and closing the sale.
• You think working Monday mornings is optional. Our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.

How We Take Care of Our Employees

• Paid Training
• Bonuses & Incentives
• Health Insurance and Benefits Package
• PTO and Vacation

Compensation

Pay range is $18.00 - $24.00 per hour depending on experience, plus bonus potential.