Inside Sales Representative

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business through eight Regions under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. With an online store and a network of over 460 warehouse storefront locations, we serve customers nationwide.

About the role

The Inside Sales Representative is responsible for proactive inside telephone or email sales and marketing efforts to drive increased profitable sales. This role involves establishing and maintaining customer relationships, processing quotes and orders, and prospecting for organic growth within an existing customer base.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms, and offer substitute products where appropriate
• Assist outside sales personnel by processing priority transactions
• Utilize company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase business through new and existing customers
• Prospect for new accounts within a specified geographical territory
• Manage a defined customer base and establish and maintain customer relationships
• Learn and evaluate customer operations to identify objectives, requirements, and preferences
• Close orders and resolve customer issues promptly using root-cause analysis
• Process product quotations/proposals and provide continuous follow-up throughout the customer's purchasing cycle
• Gather and report market information regarding the company, competitors, pricing, products, and trends
• Participate in product meetings, seminars, and training to enhance product knowledge
• Pursue product applications using personal knowledge, internal resources, vendor representatives, and other sources
• Perform other duties as assigned

Requirements

• 2+ years of customer service, sales, or electrical distribution experience
• High School diploma or GED (required)
• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge
• Customer-oriented with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation and interpersonal skills, with the ability to drive decisions through influence
• Highly self-motivated
• Familiarity with Microsoft Office, ERP systems, and Customer Relationship Management (CRM) tools
• Ability to work overtime as needed

Physical Demands

• Sit: Constantly (at least 51% of the time)
• Walk: Frequently (21% to 50% of the time)
• Use hands to finger, handle, or feel: Constantly (at least 51% of the time)
• Stoop, kneel, crouch, or crawl: Occasionally (up to 20% of the time)
• Climb or balance: Occasionally (up to 20% of the time)
• Talk, hear, taste, smell: Occasionally (up to 20% of the time)
• Lift up to 10 pounds: Frequently (21% to 50% of the time)
• Lift up to 25 pounds: Frequently (21% to 50% of the time)
• Lift up to 50 pounds: Occasionally (up to 20% of the time)

Working Environment

• Exposed to unpleasant or disagreeable physical environments (e.g., high noise levels, heat, cold): Occasionally (up to 20% of the time)
• Handles or works with potentially dangerous equipment: Occasionally (up to 20% of the time)
• Travels to offsite locations: Occasionally (up to 20% of the time)

Schedule

7:30 AM – 4:30 PM

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Commuter Transit Benefits
• Additional Optional Insurance (e.g., Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance)
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities (promotion from within)