Inside Sales Representative

General Description/Purpose

The Primary responsibility of this job is handling quotes and sales within the current client base.

Job Duties (includes but is not limited to)

• Provide customer service in accordance with company policies/procedures
• Data Entry
• Answer phones
• Process/expedite quotations, customer orders, and returned goods for repair
• Quotation follow-up
• Problem resolution
• Purchase order review
• Utilize the order processing system to communicate customer requirements within the organization
• Other duties as needed

Work Schedule

Incumbent should be flexible as some evening and weekend work may be required as determined by business need. Some international travel may be required.

Essential Knowledge/Skills

• Excellent communication skills
• Good understanding of employee’s role in accomplishing company’s mission, purpose, and goals
• Highly organized self-starter with the ability to prioritize and multitask
• Must possess excellent phone etiquette and customer service skills
• Strong time management skills and schedule flexibility
• Think critically, act independently, and use sound judgment is required
• Read, write, and communicate professionally
• Able to adjust to rapidly changing work environment and meet project deadlines
• Basic computer skills are required. Microsoft Office experience is preferred
• Able to successfully communicate with a diverse personnel base is necessary
• Professional attitude, appearance, and demeanor

Qualification Standards

• Associate degree preferably a Bachelor’s degree from a four-year college or university
• One to two years related experience in the Biotech, Pharmaceutical or Food & Beverage industries