Inside Sales Representative

Position Summary

The Inside Sales Representative will assist walk-in and phone customers with their orders and returns while building relationships and providing excellent customer service.

Essential Job Duties and Responsibilities

• Serve counter and phone customers with speed, efficiency, courtesy, and professionalism.
• Communicate basic product and technology information to customers.
• Communicate with warehouse personnel as needed for order pick up and accept payments.
• Communicate with warehouse personnel to ensure the display area is stocked and well maintained.
• Process purchase orders, credit memos, warranty returns and other paperwork on a timely basis.
• Ashist customers to locate will call orders.
• Perform AHIR and model number lookups.
• Keep customers current on sales promotions and programs.
• Attend and participate in all scheduled events, including sales meetings, training classes and other business-related gatherings.
• Build positive relationships with customers by providing professional assistance to improve customer's profit.
• Enhance Berkheimer relationships and image with vendors and current and prospective customers.

Minimum Qualifications

• Candidate must possess excellent sales and customer service skills.
• Excellent communication skills.
• Ability to work as part of a team and learn the products, terminology, and general use of HVAC equipment.
• Data entry skills required.
• Basic knowledge of product lines and sufficient knowledge of the computer system to process basic customer transactions.
• Minimum of 2 years sales or customer service experience or prior industry/field experience or education.
• Internal candidates should be able to reach this level with 6 months to 1 year of GWB experience.
• Completion of the HARDI Counter Specialist Certification Level 1 & 2 or equivalent.

Physical Demands

• Will be required to stand for moderate periods of time.
• Prolonged period of sitting at a desk and working on a computer.
• Ability to build and maintain relationships with clients.
• Consistently follows procedures and adheres to standards.
• Must be able to understand and interpret a variety of instructions furnished in written and oral form and follow directions.
• Must be able to communicate effectively orally and in writing.
• Understand product codes and terminology.
• Calculate and count.
• Analyze facts and determine next course of action.

Working Conditions

• Must work as part of a team in an open office area with noise and distractions.
• May go into the warehouse which may be hot or cold depending on the outdoor temperature.

Featured Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account/Health Savings Account
• Employee Assistance Program
• Disability Insurance
• Life Insurance
• Employee Stock Ownership Plan (ESOP)
• 401K/401K Match
• Profit Sharing
• Paid Holidays
• Paid Time Off (PTO)
• Tuition Reimbursement