Inside Sales Representative

Job Duties

• Customer Management
• End-to-end ownership of the lead-to-order process for all US customers.
• Onboard new customers according to Know Your Customer procedure.
• Answer customers' questions about products, prices, availability, product uses, and contract terms.
• Recommend products based on customer needs and interests and advise customers on the use of products or services.
• Act as the primary contact for customer queries, complaints, technical information, and non-order-related requests.
• Build and maintain strong relationships with customers through effective communication and timely responses.
• Handle sample requests, audits, and ensure compliance with Non-Disclosure Agreements (NDAs).
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Identify prospective customers using business directories, leads from existing clients, and participation in external events such as trade shows and conferences.

Operational Excellence

• Optimize sampling processes to enhance service levels.
• Apply product allocation strategies during shortages as per GCSM guidelines.
• Prepare agent commissions and rebate payments.
• Maintain accurate records of sales transactions, customer communications, and contract details.
• Verify customer credit information and ensure required documentation is complete.

Marketing Support and Trade Show Coordination

• Collaborate with marketing teams to support promotional activities and campaigns.
• Cook up trade show arrangements, including organizing promotional goodies, marketing collaterals, and ensuring timely membership payments.
• Act as a liaison between sales, marketing, and external vendors to ensure successful event execution.
• Distribute promotional literature or product samples to customers and event participants.

Forecasting and Market Insight

• Proactively share market insights to ensure reliable demand planning and accurate forecasts up to 24 months.
• Collaborate with Sales Managers to monitor debtor management and consumption trends.
• Monitor market conditions, product innovations, competitors' products, and trends to support strategic decision-making.

Commercial and Technical Support

• Provide technical information and support for product validation and approvals.
• Prepare and execute customer agreements.
• Prepare sales contracts, quotations, and order forms, including estimating prices, delivery timelines, warranty terms, and credit arrangements.
• Develop proposals and supporting materials for prospective and existing customers.

Collaboration and Knowledge Sharing

• Actively support local organization setup, onboarding new team members, and sharing best practices.
• Contribute to global and local team initiatives, including health and safety programs.
• Provide commercial support to the Sales Managers (e.g., customer analytics & performance KPIs – order coverage, order pattern).
• Update and apply relevant product and market knowledge to continuously improve customer support and sales effectiveness.

This position does not supervise subordinate employees.

This position is full-time, and applicants must possess a Bachelor’s degree in Business Administration, Commerce or related field.

The salary for this position is $105,394 per year.