Inside Sales Representative

About the role

Services existing customers, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answers phone calls efficiently and effectively in order to meet customer satisfaction.

Responsibilities

• Understanding customer needs and requirements and provide relevant solutions
• Understand and meet/exceed customer expectations
• Sourcing current and new sales opportunities through inbound lead follow-up and outbound calls and emails
• Routing qualified opportunities to the appropriate channels for further development and account set-up
• Understand the off-road industry and competitors
• Communicate with customers via phone, email
• Ensure proper attention to every customer
• Analyze the choices and financial capacities of every customer and suggest suitable products
• They offer different alternatives to customers in their preferred choice of product
• Demonstrate the methods of using products and resolve customer queries
• Establish friendly relations with customers and maintain ongoing relations with the customers

Qualifications

• HS diploma or equivalent required
• 1+ years of inside sales experience preferred
• Understanding of suspension is a plus

Skills

• Strong phone presence and excellent listening skills are a must
• Strong organizational skills
• Ability to multi-task, prioritize and manage time effectively
• Must be able to follow deadlines and work under pressure
• Meticulous attention to detail and accuracy in customer orders/requests
• Ability to meet and establish deadlines
• Flexibility and the ability to thrive in a fast-paced environment
• Intermediate to advanced MS Office expertise (emphasis on Excel)

Work Environment

• Office environment
• Ability to sit for long periods of time
• Focused period of time working on computer and telephone

Benefits

• Medical, Dental, Vision
• Health Spending and Dependent Care Savings Accounts
• Disability and Life Insurance benefit programs
• 401k plan with employer matching