Inside Sales Representative

About the Role

Industry-leading distributor of engineered equipment seeks an Inside Sales and Service Support position for an immediate opening in our Charlotte, NC office. We are a well-established firm that does business with large manufacturing sites in the Southeast. Our parent company has investments across the United States and Canada and continues to support us with the resources needed to grow the business. Our Charlotte operation has been in place for many decades. We specialize in the sale and service of compressed air systems, thermal fluid heaters, rotating equipment, and filtration.

Responsibilities

• Quoting parts as well as service
• Entering new orders
• Expediting parts orders
• Maintaining and cultivating positive customer relationships
• Providing price and availability on any standard or specialty items directly to customers
• Expedite orders and maintain contact with customers and suppliers
• Follow up on orders to ensure critical deliveries
• Handle all inquiries/contacts in a professional manner
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail
• Communicate with customers and colleagues to arrange service schedules
• Invoicing work that has been completed
• Coordinate the shipment of rental equipment
• End-of-month reporting for hours worked at key customer sites for safety records
• Arranging safety training for Technicians as Service Support
• Maintain files in Salesforce and Field Service Management with Service Coordinator as needed

Requirements

• Microsoft Word, Excel, and Outlook proficiency; Salesforce/FSM experience a plus
• Good written and oral communication skills
• Mechanical aptitude
• Candidates with relevant degrees or craft certification are encouraged to apply
• Good research skills, using existing files (paper and electronic) from our records
• Ability to work under a deadline
• Ability to prioritize work in a fast-paced environment with multiple simultaneous requests
• Order Processing, Expediting
• Digital Filing
• Ability to work 8 AM to 5 PM Monday-Friday at the Shopton Road Charlotte, NC office

Competencies

• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail, and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer-service focus with a passion to exceed customer expectations
• High energy, drive, and sense of responsibility
• Team player

Benefits

• Everyone’s an Owner of the Company: Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement.

Fluid Flow Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.