Inside Sales Representative

Core Responsibilities

• Prepare quotations, sales orders, and purchase orders accurately and efficiently.
• Support outside sales representatives with pricing, product selection, availability, and technical coordination.
• Respond promptly to customer inquiries and provide excellent customer service.
• Identify opportunities to cross-sell Pioneer Industrial products and services.
• Follow up on open quotations and customer requests.
• Congnorate with manufacturers and vendors on pricing, lead times, and order status.
• Expedite orders to meet customer delivery requirements.
• Maintain customer and order information within the ERP system.
• Coordinate with internal shop personnel on repair, service, and distribution orders.
• Communicate schedules and customer expectations.
• Help ensure timely execution of customer orders.
• Work closely with branch personnel, operations, purchasing, and outside sales.
• Contribute to continuous improvement initiatives that improve customer experience and operational efficiency.

Qualifications

• Industrial distribution and/or industrial service experience preferred.
• Experience with valves, pumps, mechanical seals, sealing products, instrumentation, pipe, fittings, steam specialties, or other industrial process equipment is a plus.
• Strong communication, organizational, and time-management skills.
• Experience with ERP systems required; NetSuite experience preferred.
• Proficient with Microsoft Office.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Positive attitude with a strong commitment to customer service.

Key Performance Indicators

• Quote turnaround time
• Order accuracy
• Customer responsiveness
• Customer satisfaction
• Quote follow-up activity
• Teamwork and support of branch operation