Inside Sales Representative

About the role

Ferguson is seeking a motivated and detail-oriented Inside Sales Representative to join our team, located in Burlington, MA.

Schedule

• Monday-Friday 8:30 AM to 5:00 PM
• One Saturday per month (9:30 AM to 2:30 PM) – Saturday hours are paid as overtime

Key Responsibilities

• Prepare and manage detailed pricing proposals and quotations for products and services across various projects
• Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts
• Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment
• Develop and maintain customer documentation that outlines product information and solution details
• Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues
• Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively
• Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements
• Maintain regular, reliable attendance and complete other duties as assigned

Qualifications

• 1 to 3 years of experience in a sales support, customer service, or related role
• Experience in a target-driven sales environment preferred
• Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing
• Strong organizational and project management skills; experience in project management is a plus

Benefits

• Health, dental, and vision coverage
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

Pay Range: $21.51 - $34.39 per hour. This role is Bonus or Incentive Plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.