Inside Sales Representative

Essentra Components is a global market leader in plastic injection molded, vinyl dip molded and metal components. With over 65 years of history, the company operates in 29 countries across 4 continents, with 14 manufacturing facilities, 34 distribution centres, and 40 sales and service locations. Offering over 45,000 standard parts and a wide product range including caps and plugs, wire and cable management, flange protection, knobs, handles and grips, access hardware, PCB and electronics hardware, Essentra’s vision is to be “The world’s leading responsible hassle-free supplier of essential industrial components.”

About the role

Essentra is hiring an Inside Sales Representative (ISR) to focus on day-to-day development and execution of the inside sales strategy to drive revenue and sales growth. The ISR acts as the liaison between the company and the customer, creating long‑term trusting relationships, developing existing business, and actively seeking new sales opportunities. The role utilizes customer, product, and industry‑specific knowledge to engage and grow the customer base. This is a hybrid position (3 days in the Houston office, 2 days from home).

Responsibilities

• Develop new business with existing customers and/or qualify new opportunities.
• Coordinate with the Manager to manage large projects and multi‑step opportunities through CRM Pipeline Report.
• Collaborate with purchasing departments, managers, and other staff to confirm that orders are processed accurately and efficiently and that products are distributed properly.
• Periodically prepare and report results, status of accounts, and leads to manager.
• Apply knowledge of the field and product features to match products to client needs.
• Answer client inquiries concerning products, their uses, and the industry at large.
• Provide product information, quotes, credit terms, and other bid specifications to clients.
• Ensure orders and samples are entered and shipped accurately and on‑time.
• Responsible for quoting catalog items as well as simple non‑stock items.
• Report weekly updates within territory regarding new opportunities, wins or losses.
• Maintain customer database by entering new accounts, maintaining existing accounts, and consistently adding relevant notes.
• Ensure the Essentra Components service proposition is executed daily.
• Acquire and maintain product knowledge and market trends.
• Participate in weekly meetings as well as cross‑functional management meetings.
• Perform other related job duties as assigned.

Requirements

• At least 2 years of related work experience in a sales or customer‑service‑oriented role.
• A college degree in business, marketing or related field is a plus but not required.
• Experience working for an industrial products company is preferred but not required.
• Must be motivated, persuasive and dedicated.
• Willingness to be managed by KPIs and work toward specific daily/weekly/monthly goals.
• Ability to identify and assess customers' needs to exceed expectations.
• Willingness to work in the office 3 days a week.
• Excellent verbal and written communication skills.
• Works effectively with others by openly sharing ideas, identifying with common goals, encouraging communication and avoiding conflict.
• Delivers expected results by acting in a focused way and reacting positively to frustration; willing to adapt to changes and different circumstances.
• Continuously seeks ways to improve process and increase productivity.
• Ability to multi‑task, prioritize, and manage time effectively.
• Must be patient, empathetic and able to put oneself in the customers' shoes.
• Must be a positive thinker and team player.
• Excellent reasoning and analytical ability.
• Strong personal integrity and ethics.
• A hands‑on/can‑do attitude driven by the will to accomplish tasks.
• Experience using a CRM tool to track sales activity is strongly preferred.
• Proficient in MS Office software (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to manage challenging customers in a professional and diplomatic manner.
• Willingness to respond within 2 hours to customer inquiries.

Benefits

• Full benefits package